Job Location

San José

Job Description

We are looking for an enthusiastic Entry-Level Order Management Analyst to join our team. This role is ideal for individuals eager to develop their skills in order fulfillment processes and contribute to enhancing operational efficiency. As an integral part of our team, you will play a key role in ensuring customer satisfaction and supporting the smooth execution of order management activities.

Key Responsibilities:

Data Analysis: Assist in analyzing order data and trends to identify areas for improvement in the order fulfillment process, contributing to overall efficiency.

Customer Communication: Act as a point of contact for customers regarding order status, inquiries, and any issues that may arise, ensuring clear and timely communication to enhance customer experience.

Issue Resolution: Support the identification and resolution of order-related issues, such as discrepancies, delays, and errors, to help maintain high levels of customer satisfaction.

Reporting: Help generate and maintain reports on order metrics and performance, providing insights to management for effective decision-making.

Collaboration: Work closely with cross-functional teams, including sales, logistics, and customer service, to ensure smooth order execution and assist in addressing any challenges.

Process Improvement: Identify opportunities for process enhancements and contribute to the implementation of best practices in order management.

Training and Support: Participate in training sessions and support team members in understanding order management systems and procedures.

Compliance and Documentation: Assist in ensuring that all order management activities comply with company policies and industry regulations, maintaining accurate documentation of processes and transactions.

System Maintenance: Help with the maintenance and improvement of order management systems and tools, ensuring they meet business needs.

Job Qualifications

Advanced proficiency in English with strong writing and speaking skills.

Advanced proficiency in French with strong writing and speaking skills.

Excellent collaboration and communication abilities, both written and verbal.

Detail-oriented with a strong sense of urgency in completing tasks.

Proven problem-solving skills.

Advanced proficiency in Excel.

Preferred Qualifications:

Knowledge of SAP.

Strong analytical skills.

Important Note for Candidates:

Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information.

Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success.

Just so you now:

We are an equal opportunity employer. We don’t discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. Our people are all equally hardworking in extraordinary ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours. Are you ready to encourage us with your ideas?

What we offer!

We'll give you responsibilities as of Day 1 – you will feel the ownership of your project from the beginning.

You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager

We offer you to work and be part of a dynamic and supportive environment

We promote agility and work/life balance for employees.

We love flexibility. You can arrange your work schedule based on your personal needs.

We will let you experience true support for work/life effectiveness and your long-term well-being.

We will give you a competitive salary and benefits' package.

At P&G, leadership is not just a title; it's a mindset and a way of life. We understand that great leaders are not born overnight but are developed through experience, mentorship, and a passion for growth. That's why we have created a vibrant and inclusive environment that fosters leadership skills and encourages personal and professional development.

About Us!

P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Job Schedule

Full time

Job Number

R000128695

Job Segmentation

Recent Grads/Entry Level (Job Segmentation)