Job Description Insight Global is seeking a Supply Chain Analyst to join one of our clients at their Plano, TX location. This position will be part of the MX Mobile Service Parts Order Management team, where the analyst will play a key role in supporting order management and customer satisfaction. This candidate will be responsible for:  Analyzing customer purchase behavior and feedback to enhance service and strengthen relationships  Collaborating with key account managers to resolve customer issue/problem and expand existing relationships  Identify sales solutions based on customer pain points and market research  Maintaining close contact with stakeholders to manage key accounts and ensure alignment with customer expectations.  Evaluating operational risks affecting delivery timelines or service quality  Creating DO (Delivery Order) based on the parts availability and/or allocation against customer Sales Orders  Customer meeting preparation, which includes preparing Weekly Open Order Reports, escalation of customer requests to Demand Management team, and fulfill weekly customers needs of parts  Monitor Customer Sales Orders (S/O) to reflect the up to date parts information, as well as to cancel Sales Orders, based on customers requests and/or internal decision  Work with Parts Warehouse to align with customers needs, in regards to shipment schedules, RMA processing, customer claims, etc. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 2-4 years of experience in the following:  Bachelors Degree in Business, Supply Chain, or equivalent experience  Minimum 2 years of Customer Support, Supply Chain  Knowledge of Microsoft Office products (e.g. Excel, Word) Experience of handling SAP products  Experience in advanced Excel proficiency  Experience in High tech, Telecom, or Consumer Electronics industry  Bilingual in Korean null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.