Job Title

Order Fulfillment Specialist

Position Overview

Shaw Industries is hiring for two Order Fulfillment Specialist openings. These roles support the customer experience by executing daily inventory and order management reports. The position involves analyzing data, resolving inventory-related issues, and coordinating with internal teams and external customers to ensure efficient operations. Responsibilities include managing large orders and locker stock, processing order modifications, and collaborating across departments such as Customer Service, Sales, and Production Planning. The role also includes handling swatch requests, quality control coordination, and maintaining accurate communication through various platforms.

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. 

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

Responsibilities

Process and analyze reports and email requests daily related to ATS/Delivery Date changes, backorders, ANR (Assigned Not Released) report, Z report, and other reports to expedite inventory movement and identify potential issues.

Initiate customer communications, including offering alternative solutions when necessary.
Manage inventory locker stock and large order fulfillment.
Develop and maintain relationships with Customer Service, Sales, and Production Planning to serve as a product expert regarding inventory.
Perform order entry, modifications, and verification through Salesforce.com and I3 systems, including email, calls, fax, and chat.
Process Customer Service Change Forms (e.g., stop shipments, re-deliveries).
Collaborate with Quality Control departments across multiple locations to allocate inventories.
Perform customer representative duties as needed.
Process swatch requests with customer orders.

Qualifications

High School Diploma or GED.

Experience with ShawOnlineLive order entry and modification is beneficial.

Familiarity with Soft Surface order entry and processing is helpful.

At least one year of experience in a service environment is recommended.

Ability to work independently and collaboratively in a team setting.

Effective verbal and written communication skills.

Ability to work with internal and external partners across various levels.

Required Competencies

Manage Work

Solve Problems

Learn and Apply

Collaborate

Shaw benefits include:
• Medical, dental, and vision insurance
• Life insurance and disability coverage
• Tuition reimbursement
• Employee assistance program
• Health savings account
• Paid Time Off
• Parental Leave
• 401K and Retirement Plans
• Product discounts for employees
• Adoption assistance
• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)
• And much more.

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.