Description We are looking for an Order Fulfillment Specialist to join our team in Cleveland, Ohio. In this role, you will play a key part in ensuring smooth logistics operations and maintaining excellent customer service standards. This is a Contract-to-Permanent position, offering flexibility and opportunities for growth within our organization. Responsibilities: • Process and fulfill customer orders efficiently using order management software. • Coordinate logistics to ensure timely delivery of goods. • Monitor inventory levels and communicate any discrepancies or shortages. • Provide exceptional customer service by addressing inquiries and resolving issues promptly. • Collaborate with team members to improve operational processes and meet performance goals. • Assist in transitioning to new systems, including training on Fulfill.io. • Prepare and maintain accurate shipping and billing documentation. • Adapt to increased workload during peak holiday seasons with a flexible approach. • Ensure compliance with company policies and industry regulations. • Maintain a strong understanding of CRM and ERP systems to support fulfillment activities. Requirements • Previous experience in logistics, order fulfillment, or a related field. • Proficiency in business systems such as CRM, ERP, and order management software. • Strong communication and customer service skills. • Ability to work onsite in Cleveland, Ohio, with a flexible schedule. • Detail-oriented with excellent organizational abilities. • Willingness to learn and adapt to new systems and processes. • Familiarity with customs and billing functions is a plus. • Ability to thrive in a fast-paced and collaborative work environment. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .