Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

Job Description Summary

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

Job Description

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

Manage the order fulfilment process, respecting the customer segment and channel mixBalance supply constraints and delivery of service levels through cross-functional alignmentUse appropriate tools and processes such as availability checks and stock allocation rulesEffectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

Revenue/Order Management 

Receive and process order both EDI and manual orderEnsure quality control of orders with no reject and error.Process order premium to customer (FOC)Confirm all items orders are include and align with customer shelf life criteria.Coordinate with DKSH for expedite order and manage booking with logistics providerAccountable for managing the order fulfilment processConsistently checking the ability to fulfil ordersResponsible for defining and alignment with the Sales Team, the order fulfilment principle for each customerImplement stock allocation process and prioritize orders/ customersMonitor ordered quantities vis-a-vis the set quotaSupport Finished goods near expiry flush -out programsAccountable for order interface to system process implementation to ensure system alignmentAccountable for efficient order management process, continuously aiming for process improvement and simplification to reduce complexity

Returns Management

Process sales return when receive RTV from customer and create GR document and CN

Sales Support

provides relevant data which are useful in making decision for Customer and Category Team in driving service improvement and revenue achievement.

A desire to drive your future and accelerate your career and the following experience and knowledge:

3 years of experience in customer service, logistic, order fulfillment work with FMCG company will be preferableGood at Microsoft office, Excel and DEI Order or SAP will be advantageGood numerical, analytical and logical reasoning skillsGood at customer-facing role within customer service, logistics or salesExperience in an order-to-cash environmentExperience in customer service, logistics and salesGood knowledge of the total supply chain/order-to-cash processStrong analytical and problem-solving skillsGood English and Thai communcation skills

No Relocation support available

Business Unit Summary

Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics