Our Opening and Your Responsibilities

Desired Outcomes:

Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRMIdentify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfactionInvestigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptlyAddressing customer inquiries and requests promptly to provide excellent service and maintain clear communicationProvide order and contracts confirmations to customersReceive and carry out directions as provided by team leaderAlways demonstrate accuracy and speed of workReview documentation and work according to procedures laid outSchedule work to be completed within set timeframesCommunicate with teams/peers and team leaders to optimize work completionEnsure company guidelines and policies are always metAchieve Key Performance Indicators (KPI’s) and meet Development PlansSupport service and customer priority strategiesSupport cost reduction and/ or process improvement initiativesWhat You Need to Succeed

Key Behavioural Competencies Required

Competencies:

Excellent analytical, interpersonal & communication skillsHighly customer & business orientedSelf-starter with a proactive approachStrong interpersonal skills and influencing abilityAnalytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive Innovative to challenge conventional practices and suggest better approachesPassionate to be tenacious and resilientStrong attention to detailSolution driven mindsetTechnical Skills, Knowledge and Experience Required

Mandatory:

Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degreeFluent in English. Knowledge of other Asian languages an added assetA good team player with ability to work cross culture and function.

Preferred:

Flexible to work in different global time zones for meetings and calls.

Technical Skills, Knowledge and Experience Required

 Mandatory:

Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degreeFluent in English. Knowledge of other Asian languages an added assetA good team player with ability to work cross culture and function.

Preferred:

Flexible to work in different global time zones for meetings and callsOur Offer to YouPermanent employment basis; conditions are based on the contract of employment1.5 months contractual bonusMedical care with dental entitlementsLife insurance coverageAccessible to public transportDiversity, flexible and fun working cultureAbout Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.Equal Opportunity EmploymentWe promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.