Job Title: Order Entry Representative
Job Description

The Order Entry Representative serves as the first point of contact for business customers placing orders and seeking support. In this role, you handle a high volume of calls and emails each day, process orders accurately, and resolve customer questions while building strong relationships over the phone. You focus on order management and customer service, working from a central queue to ensure timely and professional responses.

ResponsibilitiesServe as the first point of contact for customers placing orders via phone and email.Handle a high volume of daily customer interactions, typically 80 or more quick calls and emails, with peak season reaching 90–100 calls per day.Process all customer orders over the phone with accuracy and attention to detail.Manage incoming requests through a central phone number and work from a shared queue to respond promptly.Provide business-to-business customer service, answering questions and resolving issues related to orders and products.Build rapport and maintain positive relationships with customers during each interaction.Troubleshoot and resolve order-related problems, escalating issues when necessary.Document customer interactions and order details clearly and accurately.Collaborate with a team of Order Entry Representatives to ensure consistent and high-quality service.Multitask effectively by navigating systems, entering orders, and communicating with customers simultaneously.Essential SkillsExperience in order entry or order processing in a customer service environment.Strong customer service skills, with the ability to handle a high volume of calls and emails professionally.Ability to multitask effectively while speaking with customers and entering information.Proficiency in the Microsoft Office Suite.Clear and professional verbal and written communication skills.Positive, personable demeanor and the ability to build rapport quickly over the phone.Strong attention to detail and accuracy when processing orders.No specific certifications or formal education requirements for this role.Additional Skills & QualificationsExperience in business-to-business customer service is beneficial.Background in a high-volume call or contact center environment is a plus.Demonstrated ability to work well within a close-knit team.Interest in career growth and advancement within the company.Work Environment

This role is based onsite in an office environment with a cubicle setting. You will work closely with a team of six other Order Entry Representatives and collaborate daily to manage a shared call and email queue. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The dress code is business casual, and the team culture is supportive and collaborative, with a strong emphasis on working well together and providing opportunities for career growth and advancement.

Job Type & Location

This is a Contract position based out of Nazareth, PA.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Nazareth,PA.

Application Deadline

This position is anticipated to close on Apr 30, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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