Description The Order Fulfillment Lead is responsible for overseeing daily order fulfillment operations, ensuring timely, accurate, and efficient processing of customer orders. This role provides hands-on leadership to the fulfillment team, coordinates workflow, resolves operational issues, and supports continuous improvement initiatives. The Lead acts as a liaison between customers and internal resources, driving the fulfillment process and ensuring compliance with company policies and international trade regulations. Key Responsibilities Assist the Order Fulfillment Manager in mentoring, training, and supporting team members. Oversee daily order fulfillment activities to meet customer requirements and maintain high service levels. Manage end-to-end order processing, including purchase order review, order accuracy verification, and order entry into ERP systems (Oracle Cloud, Microsoft Dynamics GP, ASC). Generate documentation and labeling for domestic and international shipments; coordinate shipments and pickups with freight forwarders. Ensure compliance with IATA, DOT, IMDG, and Dangerous Goods regulations, including lithium battery shipments. Serve as a point of contact for order-related inquiries, investigating and resolving fulfillment and shipping issues (short shipments, damaged goods, lost shipments). Communicate with key departments to remove roadblocks and expedite orders. Send tracking information and delivery notifications for prioritized shipments. Support special projects and provide backup to the Order Fulfillment Manager, including running KPIs and reporting functions. Maintain composure and professionalism when handling escalated customer issues. Work additional or flexible hours during peak business periods (month-end, quarter-end). Uphold company policies, procedures, and standards. Additional Skills & Qualifications Preferred: Experience with Oracle Cloud or similar ERP platforms. Knowledge of lean principles or continuous improvement methodologies. Background in medical devices, manufacturing, or regulated environments. Experience with company implementations or start-up environments. Ability to distinguish between internal customers, international warehouses, business partners, and direct customers. Skills & Abilities Strong leadership and managerial presence; ability to keep morale high and foster positivity. Professional interaction skills with internal and external customers. Excellent organizational, time-management, and multitasking abilities. Strong decision-making, problem-solving, and communication skills. High sense of urgency, results-driven, assertive yet tactful. Ability to thrive in a fast-paced, dynamic environment and adapt to change. Willingness to work overtime and flexible hours to meet business needs. Dependable, responsible, self-motivated, and eager to learn. Experience Level Expert Level Job Type & Location This is a Contract to Hire position based out of San Jose, CA. Pay and Benefits The pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Jose,CA. Application Deadline This position is anticipated to close on Dec 23, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.