Description

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The Order Fulfillment Lead is responsible for overseeing daily order fulfillment operations, ensuring timely, accurate, and efficient processing of customer orders. This role provides hands-on leadership to the fulfillment team, coordinates workflow, resolves operational issues, and supports continuous improvement initiatives. The Lead acts as a liaison between customers and internal resources, driving the fulfillment process and ensuring compliance with company policies and international trade regulations.\nKey Responsibilities\n\nAssist the Order Fulfillment Manager in mentoring, training, and supporting team members.\nOversee daily order fulfillment activities to meet customer requirements and maintain high service levels.\nManage end-to-end order processing, including purchase order review, order accuracy verification, and order entry into ERP systems (Oracle Cloud, Microsoft Dynamics GP, ASC).\nGenerate documentation and labeling for domestic and international shipments; coordinate shipments and pickups with freight forwarders.\nEnsure compliance with IATA, DOT, IMDG, and Dangerous Goods regulations, including lithium battery shipments.\nServe as a point of contact for order-related inquiries, investigating and resolving fulfillment and shipping issues (short shipments, damaged goods, lost shipments).\nCommunicate with key departments to remove roadblocks and expedite orders.\nSend tracking information and delivery notifications for prioritized shipments.\nSupport special projects and provide backup to the Order Fulfillment Manager, including running KPIs and reporting functions.\nMaintain composure and professionalism when handling escalated customer issues.\nWork additional or flexible hours during peak business periods (month-end, quarter-end).\nUphold company policies, procedures, and standards.

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Additional Skills & Qualifications

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Preferred:\n\nExperience with Oracle Cloud or similar ERP platforms.\nKnowledge of lean principles or continuous improvement methodologies.\nBackground in medical devices, manufacturing, or regulated environments.\nExperience with company implementations or start-up environments.\nAbility to distinguish between internal customers, international warehouses, business partners, and direct customers.\n\nSkills & Abilities\n\nStrong leadership and managerial presence; ability to keep morale high and foster positivity.\nProfessional interaction skills with internal and external customers.\nExcellent organizational, time-management, and multitasking abilities.\nStrong decision-making, problem-solving, and communication skills.\nHigh sense of urgency, results-driven, assertive yet tactful.\nAbility to thrive in a fast-paced, dynamic environment and adapt to change.\nWillingness to work overtime and flexible hours to meet business needs.\nDependable, responsible, self-motivated, and eager to learn.

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Experience Level

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Expert Level

\n\t\t\t\t\tJob Type & Location

This is a Contract to Hire position based out of San Jose, CA.

Pay and Benefits

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Jose,CA.

Application Deadline

This position is anticipated to close on Dec 23, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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