Job Title: Order Entry Associate

Job Description

In this exciting role, you will serve as a key point of contact for customers, supporting both customer service and inside sales activities. You will play an essential role in ensuring a smooth order-to-delivery process by providing timely information, accurate documentation, and exceptional customer support.

Responsibilities

Respond to customer inquiries via telephone and email, providing accurate and timely information regarding products, pricing, availability, and delivery schedules.Input, process, and maintain customer order information including purchase orders, sales orders, quotes, invoices, service orders, and work orders within internal systems.Generate and download reports as needed to support sales, service, and operational activities.Perform system inquiries related to sales order status, shipping updates, and delivery timelines, ensuring customers and internal teams receive up-to-date information.Provide basic instruction and guidance to other client staff regarding the dissemination of order status and shipping information.Generate appropriate sales order documentation and shipping paperwork, ensuring accuracy and compliance with company policies.Identify and correct billing discrepancies, and work directly with customers to resolve incorrect terms and conditions in a professional and timely manner.Collaborate closely with internal teams such as sales, logistics, and operations to ensure customer satisfaction and efficient order fulfillment.

Essential Skills

Customer serviceOrder entryCustomer service orientedMicrosoft Office Suite proficiency, including Excel and WordCustomer support2+ years of experience in a manufacturing organization doing customer-facing tasks (customer service, order entry, inside sales, etc.)Basic math skillsGood PC skills with the ability to navigate computer systems autonomouslyStrong Excel and Word skillsGood interpersonal and organizational skills

Additional Skills & Qualifications

Experience with SAPSales and inside sales experienceDegree not required, but would be nice to have

Work Environment

This is an in-office role. The company believes in creating a joyful and fun work environment. Ongoing training will be provided throughout your role, with a tenured 'Buddy' assigned to work with you directly.

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $20.38 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin,TX.

Application Deadline

This position is anticipated to close on Mar 11, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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