Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane\u00AE\u00A0and\u00A0Thermo King, \u00A0sustainability is not just how we do business\u2014it is our business. \u00A0Do you dare to look at the world's challenges and see impactful possibilities? \u00A0Do you want to contribute to making a better future? \u00A0If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.\u00A0

We boldly go.

Where is the work:

On-Site (5 days)

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The Company:

Trane Technologies (NYSE:TT) is a global climate innovator. Through our strategic brands Trane\u00AE and Thermo King\u00AE, and our environmentally responsible portfolio products and services, we bring efficient and sustainable climate solutions to buildings, homes and transportation. For more information, please visit https://www.tranetechnologies.com.

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We are proud of our Wining Culture, feeling connected with the company\u2019s vision and are empowered to do the right things. We share passion for serving customers, developing top talents and boldly challenging what is possible for a sustainable world.

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We are an equal opportunity employer, dedicated to hiring a diverse workforce. Working at Trane Technologies means you are part of a company that believes your career progress is an important aspect of our business success. When you are ready to join a global leading company that is making decisive moves to success and pursuing operational excellence, we are right where you belong to.

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Job Summary:

The purpose of the Service Coordinator is to interface with customers and Trane service representatives to handle post-sales service functions. This role will work with service support coordinators to ensure process, resources and procedures are executed in an operationally excellence manner to create customer satisfaction. The service coordinator will close out work order features and conduct follow up to assess customer satisfaction.

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Principal Responsibilities:

Responsible for receiving order from customer, and advise customer delivery date

Communicate with the customer, and co-ordinate corresponding function members to meet the customers\u2019 requirement.

Work with relative department to meet delivery plan

Receiving customer complaints, coordinate and follow up with the corresponding function members to take care the customers\u2019 concerns.

Daily shipment request arrangement

FG inventory monitoring to ensure timely delivery and minimize the stock

Complete other jobs assigned by leader

Key Competencies:

Account/Relationship Mgmt.BOS LeadershipCustomer AlignmentCustomer CentricProduct Application KnowledgeRelationship ManagementSolution FocusStrategy and Planningundefined

Qualifications:

5 years\u2019 experience or above.Good command of English, both oral and written.Bachelor DegreeGood communication abilityQuicker learner, good communicator, nice team worker

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KPI:

1.\u00A0\u00A0\u00A0\u00A0 On time shipment rate \u2265 98.6%

2.\u00A0\u00A0\u00A0\u00A0 Order accuracy rate \u2265 99%

3.\u00A0\u00A0\u00A0\u00A0 Order exception closure within 2 working days

4.\u00A0\u00A0\u00A0\u00A0 Customer response time \u2264 1 working day

ITO and INV stock value meet department\u2019s targets.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.