Job Title: Order Desk Representative
Job Description

The Order Desk Representative answers incoming calls and emails in a professional manner, processes customer orders and associated shipping documents, and provides responsive customer service to both retail and industrial clients. This role supports day-to-day office operations by entering orders into the database and POS system, maintaining records and inventory, and coordinating closely with sales and production teams to meet customer needs and expectations.

ResponsibilitiesAnswer incoming customer calls and emails in a professional, courteous, and efficient manner.Process customer orders accurately, including preparing and handling all related shipping documents.Enter orders into the database and POS system, ensuring data accuracy and completeness.Issue customer receipts and maintain organized records of orders and transactions.Address customer feedback, questions, and concerns, and provide timely resolutions.Assist customers by recommending products and solutions that meet their needs and expectations.Coordinate customer and potential customer requirements with sales representatives and production staff.Respond to retail and industrial customer inquiries by phone or electronically.Order office supplies, maintain inventory levels, and perform general office duties as required.Support front desk operations, including answering phones, greeting visitors, and directing inquiries.Assist with handling 30–40 calls per day while maintaining a high standard of service.Use DOS-based ERP and courier waybills to support order processing and shipping, where applicable.Essential Skills1+ year of customer service and/or administrative experience.Excellent communication skills and professional phone manner.Strong verbal and written communication skills.Confident and comfortable speaking with customers on the phone.Experience with Microsoft Office applications (MS Office Suite).Accurate and efficient data entry skills.Ability to handle approximately 30–40 calls per day.Ability to work effectively in a team environment.Comfort working in an industrial facility environment.Customer service experience in an order desk, front desk, or similar role.Ability to maintain composure and professionalism in a direct or brash communication environment.Additional Skills & QualificationsFamiliarity with production or warehouse facility sales procedures is an asset.Experience with DOS-based software or ERP systems is an asset.Experience preparing and managing courier waybills is an asset.Previous administrative support experience in an industrial or manufacturing setting is beneficial.Ability to demonstrate resilience and a \"thick skin\" when handling direct feedback.Confidence on the phone when dealing with a variety of customer personalities.Work Environment

This role is based at a front office desk within an older industrial building, with a setting similar to a quick lube or tire shop. The standard schedule is 10:00 a.m. to 4:00 p.m. (6 hours per day), with the potential for full 8-hour days when coverage is needed, such as when the other team member is on vacation. The workspace is transit-accessible and located approximately a 10-minute walk from the nearest bus stop. You will spend prolonged periods sitting while working at a computer and answering phones. The front-office team consists of two people who use a direct, straightforward communication style. The environment uses tools such as a database, POS system, MS Office Suite, DOS-based ERP, and courier waybills to support order processing and shipping. There is potential for the position to become long-term or transition from temporary to permanent, and you will be part of a larger corporate group with opportunities for flexibility in hours when coverage is required.

Job Type & Location

This is a Contract position based out of Calgary, AB.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Workplace Type

This is a fully onsite position in Calgary,AB.

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\n À propos d'Aston Carter:\n

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.\n

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Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

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Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement.

\n\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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