Job Title: Order Support Customer Service Representative
Job Description

This role provides front-line support to customers by handling a high volume of inbound calls and emails, completing basic order entry, and assisting with reporting and administrative tasks. You will play a key role in supporting a major digital transformation, including the migration from Microsoft AX to D365, while working closely with a collaborative order support team and a dedicated mentor in a fast-paced, in-office environment.

ResponsibilitiesAnswer a high volume of inbound customer phone calls, typically around one minute per call, and route or transfer customers to the appropriate internal resources.Serve as the first point of contact for customer inquiries, providing professional, courteous, and timely support via phone and email.Perform basic and minor order entry tasks during periods of lower call volume, ensuring accuracy and completeness of customer orders.Enter and update customer orders using Microsoft AX, Microsoft 365, and related systems for data entry and data collection.Compile, create, and modify reports using database software and Microsoft Office applications, including spreadsheets and other reporting tools.Provide approximately 80% phone and email support and approximately 20% basic order entry and administrative support.Administer various programs, projects, and processes in alignment with specific department requirements, acting as a resource for the department as a whole.Support the Order Support team during the Microsoft AX to D365 migration and related system transitions as part of a major digital transformation initiative.Follow established processes and procedures while adapting to new tools, workflows, and systems introduced through the digital transformation.Maintain a high level of accuracy and attention to detail while working across multiple systems and applications.Escalate complex or unresolved issues appropriately to Order Support level 2 or leadership when needed.Maintain confidentiality of sensitive information and materials at all times.Achieve and maintain established quality and productivity standards for customer service, order entry, and administrative tasks.Communicate effectively in writing and verbally with customers, internal teams, and leadership to ensure clear and accurate information exchange.Contribute actively to a fast-paced environment, particularly during periods of increased activity leading up to and following system go-live.Collaborate closely with a dedicated mentor and the Order Support leadership team to ensure a smooth onboarding and effective performance.Essential SkillsAt least 1 year of experience using Microsoft applications in a professional setting.At least 1 year of experience in customer service or administrative support, including confident phone presence.Proficiency with general office routines and clerical procedures.Demonstrated keyboarding accuracy and efficiency, with the ability to proofread and correct errors effectively.Basic data entry skills with a high level of accuracy and attention to detail.General math skills and the ability to create electronic spreadsheets and database reports.Working knowledge of Microsoft Office, including Outlook and other core applications.Strong written and verbal communication skills, using clear and effective communication methods.Ability to understand and maintain confidentiality of information and materials.Comfort working in an in-office, team-based environment.Ability to learn new systems, tools, and processes quickly.Customer service orientation with a professional, courteous approach to interactions.Reliable phone skills, including the ability to manage a high volume of short-duration calls.Additional Skills & QualificationsExperience supporting order management or customer service teams.Exposure to ERP, CRM, or order management systems.Experience working during system implementations, migrations, or transitions.Familiarity with Microsoft Dynamics, OrderNet, or similar platforms (helpful but not required).Experience in front desk, receptionist, secretarial, or general administrative assistance roles.Background in compiling and modifying reports using database software and Microsoft Office.Ability to administer department programs, projects, and processes while serving as a resource to the broader team.Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.Work Environment

This is an in-office, team-based role with standard hours of approximately 8:30 a.m. to 5:00 p.m., with potential flexibility considered on a case-by-case basis. You will work in a collaborative environment with shared supervision and high interaction with customers, internal teams, and leadership. The setting is fast-paced, with increased activity leading up to and following a major system go-live as part of an enterprise digital transformation. You will use tools such as Microsoft AX, Microsoft 365, Microsoft Office (including Outlook and spreadsheet applications), and other ERP or order management systems. The role includes structured training, hands-on support, and close collaboration with a dedicated mentor and the Order Support leadership team to ensure a smooth onboarding and strong performance. The position is initially a 6–12 month contract with the possibility of extension for team members who demonstrate strong performance and fit.

Job Type & Location

This is a Contract position based out of Newberg, OR.

Pay and Benefits

The pay range for this position is $24.00 - $24.60/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Newberg,OR.

Application Deadline

This position is anticipated to close on Jun 2, 2026.

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\nAbout Aston Carter\n\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

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Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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