Senior Federal Technical Project Manager – 3rd Party Vendor Management
Support the implementation and optimization of Oracle Health EHR solutions for Federal agencies by coordinating project tasks, assisting with stakeholder communications, and contributing to a high-quality, human-centric healthcare technology experience.
Advance Healthcare with Technology—Join Us as a Federal Technical Project Manager
At Oracle Health, we’re dedicated to transforming how healthcare happens—leveraging technology to empower patients, support clinicians, spark innovation, and save lives. Our mission is to create a human-centric healthcare experience, powered by unified global data. We work with some of the world’s largest health systems, helping them turn data into lifesaving decisions and deliver better patient care.
We’re seeking passionate individuals committed to health equity and quality care for all. If you want to humanize healthcare, this is the place for you.
About the Role
We are seeking a results-driven Senior Technical Project Manager with deep experience in third-party vendor management and a strong understanding of technical maintenance and support operations. This role will oversee the performance, coordination, and compliance of external vendors while ensuring the stability, reliability, and lifecycle support of mission-critical systems or services.
As the key liaison between internal teams and external service providers, you’ll manage vendor relationships, support contracts, incident response workflows, and preventative maintenance schedules. You’ll play a vital role in ensuring that vendor-delivered services meet both operational support standards and strategic business objectives.
You’ll work closely with technical teams, support staff, healthcare partners, and 3rd Party vendors to ensure the reliable performance while assisting with small-scale projects, system updates, issue tracking, and coordination of support activities. You’ll join a hard-working, knowledgeable team dedicated to shaping the EHR experience for service members, veterans, American Indians, and Alaska Natives.
Responsibilities
Lead third-party vendor management activities, including onboarding, contract execution, compliance monitoring, and performance oversight. Oversee and coordinate maintenance and support operations provided by internal teams and external vendors across hardware, software, or biomedical systems (depending on environment). Track Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and enforce contractual obligations. Manage recurring support contracts, maintenance schedules, warranties, and asset lifecycle plans. Serve as escalation point for unresolved vendor support issues and ensure timely incident resolution. Collaborate with procurement, security, legal, and operations to ensure vendors comply with internal policies and regulatory requirements (e.g., HIPAA, ISO, FISMA). Facilitate routine vendor performance reviews, audits, and status meetings. Support asset inventory tracking, system patching, upgrades, and refresh cycles. Create and maintain project documentation, including vendor scorecards, maintenance logs, service reports, and risk registers. Develop communication plans and provide regular updates to leadership and stakeholders regarding vendor performance and support activities.