Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Finance

Management Level

Associate

Job Description & Summary

At PwC, our people in finance focus on providing financial advice and strategic guidance to clients, helping them optimise their financial performance and make informed business decisions. These individuals handle financial analysis, budgeting, forecasting, and risk management.

Those in accounting at PwC will focus on managing financial records, analysing data, and assisting in compliance with accounting standards. You will play a crucial role in providing accurate financial information and insights to support decision-making.

About the Role

The Finance Level 1 Help Desk Support – Oracle ERP Financials is responsible for delivering first-level assistance to end users encountering issues within Oracle Financial modules. This role plays a critical part in maintaining operational continuity by resolving basic functional and technical problems, guiding users through standard finance workflows, and escalating complex issues to higher support tiers.

The successful candidate will support modules such as General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), and Cash Management (CM). They will manage incoming support requests, troubleshoot user-reported issues, and ensure timely resolution in alignment with service-level agreements (SLAs).

Key responsibilities include but are not limited to:

logging and categorizing ticketsassisting with user access provisioningdocumenting solutionscollaborating with internal teams to support Oracle ERP operations.contributes to testing system updates and maintaining a knowledge base for recurring issues

This position is ideal for individuals looking to grow their career in ERP support, finance operations, or IT service management within a dynamic and fast-paced environment.

About You

Must be college graduate of Finance, Accounting or another related course.Required skills: finance (GL, AR, AP, FA, CM) and Oracle Fusion or other similar systemAt least 1 to 3 years of relevant work experience is required.Should have a background both in finance and oracle support at least level 1 support.Requires strong communication skills, a foundational understanding of finance processes, and familiarity with Oracle ERP navigation.This position is ideal for individuals looking to grow their career in ERP support, finance operations, or IT service management within a dynamic and fast-paced environment.Open to work in a hybrid work setup based in Makati City.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree

Certifications (if blank, certifications not specified)

Required Skills

Accounts Payable (AP), Accounts Receivable (AR), Cash Management, Enterprise Resource Planning (ERP), ERP System Support, Fixed Assets, General Ledger (GL), Oracle Support

Optional Skills

Accepting Feedback, Accepting Feedback, Accounting Advisory, Accounting and Financial Reporting Standards, Accounting Policies, Accounting Practices, Account Reconciliation, Active Listening, Communication, Credit Control, Emotional Regulation, Empathy, Escalation Management, Financial Accounting, Financial Budgeting, Financial Forecasting, Financial Policy, Financial Record Keeping, Financial Reporting, Financial Statement Analysis, Financial Statement Preparation, Financial Transactions, General Ledger Accounting, General Ledger Maintenance, Inclusion {+ 6 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date