At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

As a Customer Experience Transformation (CXT) Optimization Senior Consultant II, you’ll play a key role in shaping how we enhance and transform the customer experience. You’ll guide the delivery and lifecycle of impactful initiatives that strengthen our enterprise priorities, elevate the customer experience, and unlock value. By connecting big-picture strategies to actionable outcomes, you’ll help turn vision into measurable results that fuel innovation and lasting change.

Key Responsibilities

Drive measurable results: Shape meaningful KPIs, craft project roadmaps, and ensure initiatives are delivered on time and on budget; making real progress visible across the organization.

Bring stories to life: Translate data and progress into compelling narratives, delivering clear and timely updates through platforms like VersionOne that keep leaders informed and inspired.

Influence strategy: Partner with leadership to align on critical decisions, champion initiatives from the strategic plan, and ensure every step reflects a customer-first mindset.

Be a change accelerator: Spot inefficiencies, identify digitization opportunities, and recommend solutions that fuel innovation and break down barriers to progress.

Lead transformation streams: Own and advance workstreams by executing high-impact projects that directly contribute to enterprise success.

Shape the future of customer experience: Play a pivotal role in designing and executing holistic strategies, collaborating with business and technology partners to bring initiatives to life and drive sustainable results.

Skills

Agile Methodology, Business Management, Customer Experience (CX), Innovation

Compensation

Additional Job DescriptionBase compensation offered for this role is $78,000-$119,000/ annually and is based on experience and qualifications.
*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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