Context

- Leads less routine service actions, overseeing the execution by the engineers/operators. Has cross-competency knowledge to understand the interaction between competencies. Has a robust specialty (fully developed competency) and applies knowledge to other competencies. Can influence others on technical subjects and on the correct quality standards and educates more junior colleagues.
- Proficient in multiple engineering competencies, capable of independent problem-solving.
- Thorough understanding of product components and their interactions.
- Exceptional understanding of engineering competencies, provides input on architectural decisions, based on practical experience.
- Manages tasks across multiple platforms, adapting solutions to different contexts.
- Proactively identifies and resolves systemic structural issues
- Leading process improvement initiatives to optimize workflows and enhance productivity.

Requirements

Requires at least BS degree with substantial general work experience in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or comparable thinking and working level. Experience in semiconductor industry required.

Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.
Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.

Has mature knowledge of primary competency and specialized cross-competency knowledge of main/sub modules, product functionality.

Experience with stakeholder management and affinity with working in a matrix organization.

Responsibilities

Problem analysis and approach

Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on approach to solve problem, assess new information and adapt approach independently if necessary.

Issues require thorough understanding of primary competency relation to elements of the SLA, such as but not limited to service costs, availability/uptime, MTBI, throughput/productivity, and/or yield.

Problem handovers and routing

Advises on problem or problem aspects to others (GSC/D&E/Integration) including proposals for containments/solutions. Documents and packages all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports); ensures problem ownership is clear and is responsible for follow-up.

Repairs

Advise customer technical personnel and first and second line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs, including leading non-routine service actions. Able to independently resolve unexpected disturbances & provide countermeasures and define the fundemantal improvements to increase efficiency and servicability relative to primary competency.

Procedures

Execute: Negotiate with customer on machine time window based on own risk assessment to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedure, make necessary decisions / adaptations during procedure to realize optimal results.

Maintain: Can drive for changes and updates on complete SMIX. Works together with sequence engineering team and is considered to be a DDF keyuser.

Training / advice

Can design and deliver customized training programs.
Can acts as a mentor and coach to junior engineers, providing guidance on effective training techniques.
Can develop advanced advising strategies to address complex organizational challenges.

Process Optimization

Drive execution and implementation of improvements and is able to involve and persuade stakeholders.
Provide guidance to junior engineers on process optimalization.

Knowledge build-up and transfer

Stimulate continuous knowledge exchange within the department and across different teams.

Coaching

Coaching aimed at mid-level engineers, focusing on enhancing technical proficiency, project management skills, and collaboration within cross-functional teams.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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