. + Administer and operate Ford Credit’s Atlassian Cloud platform (Jira Cloud, Jira Service Management, Confluence) + Provide day-to-day user support for Atlassian products and integrations: troubleshoot permissions, project/space setup, onboarding/offboarding, and escalations from developer and business teams. + Create and maintain clear, consumable documentation and runbooks (onboarding guides, permission matrices, service playbooks, KB articles) to reduce incoming tickets and increase self-service. + Manage the support queue: prioritize and resolve tickets to agreed SLAs, identify repeat issues and drive permanent fixes or automation. + Implement and maintain automation and integrations (SCIM/SSO, webhooks, ScriptRunner, Automation for Jira, APIs) to streamline administration and reduce manual toil. + Identify best practices, templates, and developer self-service capabilities. + 5+ years of operations/support experience, with at least 2–3 years focused on Atlassian administration or SaaS tooling administration. + Proven hands-on experience with Atlassian Cloud products (Jira Cloud, Jira Service Management). + Experience using a ticketing/ITSM system (Jira Service Management, ServiceNow or similar) and operating to SLA-driven queues. + Practical scripting or automation experience (Python, Bash, or Atlassian automation/Scriptrunner) to build repeatable admin tasks and integrations. + Excellent documentation skills and strong verbal/written communication; proven ability to translate technical issues into clear guidance for non-technical users. + Fluent English. You May Have: + Atlassian certifications (Atlassian Certified Jira Administrator, Atlassian Certified Confluence Administrator) or equivalent practical experience. + Experience with cloud platforms (AWS, GCP, Azure) or platform administration at scale. + Familiarity with ITIL practices and incident/change management processes. + Prior experience working across time zones and supporting distributed engineering teams. + Background in software development or cloud engineering that helps you partner effectively with developers. **Requisition ID** : 50326