**Ops Sup Analyst 1 - C09** + The Ops Sup Analyst 1 is an entry-level position in Retail Bank Operations and is a critical role dedicated to upholding the highest standards of accuracy, compliance, and operational integrity within a retail banking environment. This position acts as a crucial control point, ensuring that all customer transactions, internal processes, and documentation strictly adhere to both internal bank policies and external regulatory requirements. **Responsibilities:** A Quality Checker role in retail bank operations demands meticulous attention to detail and a strong commitment to accuracy to ensure compliance, mitigate risks, and maintain service excellence. Key responsibilities typically include: + **Transaction Verification:** Scrutinizing a wide range of retail banking transactions (e.g., account opening, loan applications, fund transfers, customer data updates) to ensure they are processed correctly and completely according to established policies and procedures. + **Compliance Adherence:** Verifying that all operations comply with internal bank policies, industry regulations (e.g., KYC, AML), and legal requirements. This involves checking for correct documentation, approvals, and data entry. + **Error Identification & Reporting:** Identifying discrepancies, errors, omissions, or inconsistencies in documentation, data, and process execution. Documenting findings accurately and reporting them to relevant stakeholders for correction and process improvement. + **Root Cause Analysis (Assisting):** Assisting in the analysis of identified errors to determine their root causes, which helps in preventing recurrence and improving overall operational efficiency. + **Process Improvement Suggestions:** Providing feedback and suggestions for enhancing existing processes, controls, and training programs based on audit findings to improve quality and reduce errors. + **Record Keeping:** Maintaining thorough and organized records of all quality checks performed, including findings, resolutions, and follow-up actions. + **Adherence to SLAs:** Ensuring that quality checks are completed within defined service level agreements (SLAs) without compromising accuracy. + **Training and Guidance:** Potentially providing guidance or training to operational staff on best practices, common errors, and policy updates to foster a culture of quality. This role is crucial for safeguarding the bank's reputation, financial integrity, and customer trust by ensuring that all retail banking activities are executed flawlessly. **Qualifications:** + 6+ years of relevant experience + Retail Banking Operations: Previous experience in retail banking operations, back-office processing, or a similar role is usually required. This provides familiarity with banking products, services, processes, and regulatory requirements. + Quality Assurance/Control: Experience in a quality assurance, quality control, or auditing function, preferably within the financial services industry, is highly valued. + Data Entry/Processing: Experience with high-volume data entry and processing, demonstrating an understanding of accuracy and efficiency. **Education:** + Bachelor’s degree/University degree or equivalent (12+3 years of education) This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Shift: Night Shift ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.