The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:** + Reconciliation and Resolution of General Ledger outages and supervise escalated issues, providing efficient and effectiveservice to Citi’s clients + Recommending new work procedures to help streamline operations + Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications + Conduct training, monitor quality and quantity of team and provide suggestions to improve the efficiency of the team + Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators,as well as providing written and oral communications to supported business areas for approval of correct financial entries andresolution of incorrect entries + Facilitate training based on needs of staff within the department and assist with answering staff questions, as needed + Analyze operations information and make evaluative judgements to solve problemsResponsible for identifying and resolving routine problems and operational issues with broader departmental impact withinestablished procedures + Support expansive and diverse array of products and services + Assist with ongoing Lean and process improvement projects + Resolve complex problems based on best practice/precedence, escalating as neededServe as a backup for manager, as needed, Appropriately assess risk when business decisions are made, demonstratingparticular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance withapplicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior,conduct and business practices, and escalating, managing and reporting control issues with transparency, as well aseffectively supervise the activity of others and create accountability with those who fail to maintain these standardsQualifications:• 2-4 years of relevant experience• Proficient in Microsoft Office• Ability to work unsupervised and apply problem solve capabilities• Ability to work occasional weekends to support COB testing• Demonstrated analytical skills and mathematical knowledge• Consistently demonstrates clear and concise written and verbal communication skillsEducation:• Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.