**Location:** ProMedica Health and Wellness Center **Department:** Ophthalmology **Weekly Hours:** 40 **Status:** Full time **Shift:** Days (United States of America) **Job Summary:** **ACCOUNTABILITIES** *All duties listed below are essential unless noted otherwise* 1. Works with Manager/Supervisor in the development and implementation of department policies, systems and processes that promote quality, efficiency, and patient satisfaction within the office. 2. Ability to communicate with Manager/Supervisor regarding staffing issues or employee concerns. 3. Communicating with staff regarding scheduling changes via email, text, or phone call. 4. Maintains confidentiality regarding all business and clinical operations. 5. Strong knowledge of vision and medical billing practices. 6. Helps answer clarifying questions with patients regarding medication instructions, treatments, and diagnoses. Answer patient questions and follow up with patient as needed. 7. In conjunction with Manager, directs and oversees responsibilities and duties of department to assure productivity, efficiency, and service. 8. Communicate directly with providers about their schedules and clinical operational needs. 9. Day-to-day customer service and addressing patient specific concerns or issues that may arise. 10. Maintains fair and equitable staff schedules, which include weekly schedules and late day rotations, while avoiding OT if possible. 11. Oversees training of new staff in their specific assignments, as well as ongoing training, educating, and mentoring of other staff. 12. Responsible for triaging patients, clinical scheduling, imaging, and process improvements. Assist technical staff when needed. 13. Maintain all room stock necessary to perform exams, as well as the expiration date of exam room medications and supplies. Request supplies to be ordered for patient care, and/or place supply and medication orders. 14. Enter facility, IT, and Trimedx tickets as needed. 15. Perform equipment calibration as necessary. 16. Assists with maintaining clinical logs and clinical compliance. 17. Bridging concerns to management from providers and staff. 18. Able to manage multiple different projects simultaneously. 19. Responsible for all duties assigned to a registered ophthalmic technician, and all other duties as assigned. 20. Supports clinical and non-clinical functions as able and directed by leadership. **REQUIRED QUALIFICATIONS** **Education** : High School graduate or its equivalent. COA certification through JCAHPO. **Skills** : Working knowledge of Medical Terminology. Demonstrate advanced computer skills (Microsoft Office Products). Able to promote a strong commitment towards achieving outstanding internal and external customer satisfaction and superior patient experience. Must be able to understand directions (written and verbal), communicate and respond to inquiries; requires effective interpersonal skills. Must be able to demonstrate good judgment in a fast-paced environment. Must be fair and equitable among all staff. Needs to be able to assist in clinic when staffing requires. **Years of Experience** : 2 years clinical/provider office experience **License** : N/A **Certification** : Current CPR/BLS cert; COA Certification **PREFERRED QUALIFICATIONS** **Education** : COT or COMT certification through JCAHPO preferred. **Skills** : N/A **Years of Experience** : 3-5 years ophthalmology experience **License** : N/A **Certification** : COT, COMT Certification. **WORKING CONDITIONS** **Personal Protective Equipment:** Masking, gloves and safety eyewear when needed. **Physical Demands:** Must be able to move about the practice/department between workstations. Must be able to demonstrate good judgement in a face paced environment. Must be able to occasionally push or lift medium to heavy equipment, supplies and patients. The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law. Equal Opportunity Employer/Drug-Free Workplace **ProMedica** is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus (https://www.promedica.org/Pages/about-us/default.aspx) . **Benefits:** We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact **employment@promedica.org** Equal Opportunity Employer/Drug-Free Workplace