Marsh O&T is seeking candidates for the position of Operations & Technology (O&T) Leader Korea. In this role, you will support the business by developing and operationalizing the business strategy to drive a best-in-class organization, enabling outstanding product and service delivery for Marsh clients, partners, and colleagues. You will report to the Operations & Technology Leader Asia and drive significant transformation while leading critical strategic projects and initiatives. This role requires effective, inclusive collaboration and influential stakeholder management skills to drive success across the domestic market.

We will count on you to:

Drive efficiency by delivering excellence in client service and productivity, ensuring that operations run effectively and efficiently in alignment with business expectations.Engage the team in continuous improvement initiatives and drive ownership of outcomes to enhance the client experience.Implement initiatives to increase client delivery capabilities, maximizing performance, revenue, profile, and market share while delivering outstanding products and services.Drive local market revenue growth while creating an excellent client experience in collaboration with members of the O&T organization.Partner on all aspects of the organization's operations and technology to eliminate expenses and inefficiencies, assisting the leadership team in identifying and maximizing local market opportunities.Continue executing the long-term Target Operating Model strategy, evolving and defining the building blocks of O&T to ensure best practices are utilized across the firm.Leverage data and analytics to drive the business agenda and track performance against industry benchmarks, monitoring progress against key metrics to drive accountability.Manage day-to-day operations within the team, evaluating performance and developing processes and policies to ensure optimal performance.Establish a culture of high performance and collaboration, focusing the team on operational excellence and efficiency.Attract, retain, and develop best-in-class talent, demonstrating accountability in team and self-development initiatives.

What you need to have:

Minimum 10 years of on-the-ground experience in operations & technology within the financial services/insurance sector, with a strategic mindset and hands-on approach.Demonstrated experience in delivering operational excellence through appropriate methodologies, automation, and digitization, with a solid track record of driving enterprise-wide changes.Proven ability to drive process reengineering across shared services organizations and/or Centres of Excellence (COEs), with prior experience in successful offshoring work desired.Customer-centric mindset with evidence of delivering significant change to improve Net Promoter Score (NPS) and customer experience; call centre/CRM experience preferred.Experience managing a diverse team and building strong relationships with senior stakeholders in a matrixed environment, with cultural dexterity in navigating Korea and operating within a regional/global platform.Strong communication skills in English and Korean.

What makes you stand out?

Results-focused with expertise in delivering quality and consistently strong results.Strong communication and influence skills, effectively conveying messages to various audiences and displaying sound listening skills.Innovative mindset, developing new approaches to existing practices and maintaining openness to experimentation.Collaborative approach, acting as a connector across the organization to drive the best of the enterprise to client solutions.Strong decision-making skills, identifying and understanding issues, comparing data from different sources, and taking action consistent with available facts and constraints.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.