Engaging with our customers to offer options that provide appropriate solutions and/or processing the work associated with this function.Job Summary
As an Operations Team Manager within JPMorgan Chase, you will be responsible for achieving essential service metrics, surpassing financial and productivity targets, and ensuring satisfaction among business partners and employees. You will manage and implement continuous improvement initiatives while adhering to risk and control guidelines within complex functions and processes, involving higher-level decision-making and empowerment. You will ensure all tasks are completed within designated service levels and comply with Legal and Compliance standards. Additionally, you will exhibit outstanding leadership skills to foster an environment where employees are engaged and perform at their best.
Job responsibilitiesExecute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications.  Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.  Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary. Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations.  Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.Demonstrate the Firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you’re doing, and summarize your impact in your year-end Self-Evaluation.Required qualifications, capabilities, and skills Minimum 3 years of experience in customer service or in the function being managed Verbal and written communication skillsInfluencing skills Change management skillsPrioritization skills Data analysis skills High School diploma/GED requiredPreferred qualifications, capabilities, and skillsPrevious financial industry experience  People management experience  2 years of experience in a call center environment, for call center rolesIf you bring that, we’ll take care of the rest!  When you join JPMorgan Chase & Co., we'll… Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and moreProvide opportunities for professional growth and advancementProvide a work environment of high-energy employees that are trained, coached, focused, and drivenProvide paid classroom and on the job training, including industry leading benefits that start on day oneRespect and value diversity, integrity, and teamworkWork schedule
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).