Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities:

Support continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures,Providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Monitoring productivity and risk indicatorsEnsuring compliance with operational standards and serving as a liaison between associates and management.Monitor transactions for accuracy, adherence to procedures, and potential fraud or compliance concernsResolves day-to-day problems and executes deliverables within the business unitProvides functional expertise knowledge to projects or initiatives relating to the business unitManages team workload and provides general oversight and direction to teamMaintains internal, operational, and financial controls and works within risk appetite of the business unitReviews processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

Minimum of 1 year experience in Operations and/or Wire Payments

Minimum of 1 year experience in leadership or equivalent experience

Analytical and detail oriented.

Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language

Knowledge of Excel, Word, Outlook

Ability to work independently, as well as, within a team.

Overtime as required

Schedule: 11pm to 8am

Desired Qualifications:

Analytical, ability to compile reports and assist with strategic planning

Experience with Operational Excellence

Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions

Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business.

Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization

Team player attitude, enthusiasm and commitment

Ability to prioritize, use own initiative and be flexible

Ability to work under pressure, meet deadlines and navigate change

Participates in projects as required

Skills:

Attention to DetailCollaborationCustomer Service ManagementCustomer and Client FocusFraud ManagementActive ListeningAdministrative ServicesBusiness Operations ManagementData Collection and EntryQuality AssuranceClient ManagementCoachingPerformance Management

Shift:

3rd shift (United States of America)

Hours Per Week: 

40