YOUR DAY-TO-DAY

·Provides complete, accurate and timely entry of data into a database system. ·Checks accuracy and relevance of input and output data. ·Reports on information contained in the database to internal clients, according to a standard format. ·Performs data analysis, including evaluating data to determine whether or not the data is valid, and identify patterns and trends based on a variety of quality control procedures. ·Produces standard and ad hoc reports based on data contained in a database. ·Pulls coaching/transaction metrics weekly and provides to the client.  

WHAT YOU BRING TO THE TABLE!

•Advanced English level (B2 in CEFR) and excellent communication skills (oral and written).•Organizational, time management, analytical thinking and presentation skills. Detail-oriented and Results-Oriented.•Strong knowledge to identify behaviors during a call, and to identify serious violations in customer policies, required.•Microsoft Office package intermediate proficiency. Capable to work on-site. Schedule flexibility, including AM/PM shifts during training.•3 months tenure in current position. No active disciplinary actions, not under a PIP.•Must meet the minimum required metrics/KPIs for the current account. Must meet attendance requirements over the last 3 months. Must have an average quality score of at least 85% over the last 3 months.