SHINE Systems, LLC is seeking a mission-driven Operations Support Specialist to join our team in Charlottesville, Virginia. This position supports operational planning and coordination functions within a high-paced, mission-critical environment, similar in structure to a military 3/5/7 (Operations/Plans/Training) shop. The ideal candidate will bring experience in developing training exercises, operational concepts (CONOPs), and systems that support organizational effectiveness and readiness.

 

Key Responsibilities Duties include, but are not limited to:

Plan, coordinate, and synchronize training events, exercises, and operational support requirements.Develop and maintain operational documents including CONOPs, training plans, briefings, and timelines.Facilitate integration of operational requirements across directorates or work centers.Coordinate and manage recurring planning meetings, working groups, and operational syncs.Assist in the creation and standardization of processes, systems, and SOPs to improve operational efficiency.Track and manage taskers, deliverables, and milestone completion through internal task management systems (e.g., e-Task).Prepare and update presentations, charts, and dashboards for senior leaders.Conduct after-action reviews (AARs), lessons-learned collection, and performance assessments.Draft and edit executive-level correspondence, decision briefs, memorandums, and summary reports.Maintain operational continuity documentation and internal knowledge management systems.Provide limited executive administrative support when required, such as travel coordination or calendar deconfliction for operational leaders.Collect and prepare operating reports and budget expendituresPrepare staff summary sheets, memorandum of agreements, and official memos.Schedule conference rooms and appointments.Maintain internal files and records management.Assists in updating/developing office level standard operating procedures (SOP).Provides support to the e-Task management system.Assists in managing time and labor, as needed.Assists in preparation of charts, graphs and narrative information for management or program reports from material provided by higher-level employees.Screens incoming correspondence and determines appropriate action.Review outgoing correspondence and reports ensuring proper formats, grammar and coordination.May require Special Access Program (SAP) access.Assist in ensuring procedures are followed for proper maintenance, storage and destruction of all types of records and correspondence.

 

Experience/ Education:

7+ years of experience in military operations, training development, or planning roles.3+ years of experience supporting a directorate-level or operations staff function (e.g., Battalion/Brigade/Division staff, J/G/S-3/5/7).Active TS/SCI clearance and CI Polygraph (or willingness to obtain).Demonstrated experience in military decision-making processes, training coordination, and operational planning cycles.Strong skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with tools such as SharePoint, Task Management systems, or JOPES.Bachelor’s Degree preferred; relevant military training or PME accepted in lieu of degree.Excellent written and verbal communication skills; experience producing and presenting briefings to senior leaders.Knowledge of Department of Defense (DoD) terminology, practices, and organizational structures.Experience supporting Special Access Programs (SAP) or other sensitive operations.Previous assignment in joint, interagency, or coalition environments.Experience supporting operations in intelligence or national security organizations.