SHINE Systems, LLC is seeking a mission-driven Operations Support Specialist to join our team in Charlottesville, Virginia. This position supports operational planning and coordination functions within a high-paced, mission-critical environment, similar in structure to a military 3/5/7 (Operations/Plans/Training) shop. The ideal candidate will bring experience in developing training exercises, operational concepts (CONOPs), and systems that support organizational effectiveness and readiness. Key Responsibilities Duties include, but are not limited to: + Plan, coordinate, and synchronize training events, exercises, and operational support requirements. + Develop and maintain operational documents including CONOPs, training plans, briefings, and timelines. + Facilitate integration of operational requirements across directorates or work centers. + Coordinate and manage recurring planning meetings, working groups, and operational syncs. + Assist in the creation and standardization of processes, systems, and SOPs to improve operational efficiency. + Track and manage taskers, deliverables, and milestone completion through internal task management systems (e.g., e-Task). + Prepare and update presentations, charts, and dashboards for senior leaders. + Conduct after-action reviews (AARs), lessons-learned collection, and performance assessments. + Draft and edit executive-level correspondence, decision briefs, memorandums, and summary reports. + Maintain operational continuity documentation and internal knowledge management systems. + Provide limited executive administrative support when required, such as travel coordination or calendar deconfliction for operational leaders. + Collect and prepare operating reports and budget expenditures + Prepare staff summary sheets, memorandum of agreements, and official memos. + Schedule conference rooms and appointments. + Maintain internal files and records management. + Assists in updating/developing office level standard operating procedures (SOP). + Provides support to the e-Task management system. + Assists in managing time and labor, as needed. + Assists in preparation of charts, graphs and narrative information for management or program reports from material provided by higher-level employees. + Screens incoming correspondence and determines appropriate action. + Review outgoing correspondence and reports ensuring proper formats, grammar and coordination. + May require Special Access Program (SAP) access. + Assist in ensuring procedures are followed for proper maintenance, storage and destruction of all types of records and correspondence. Experience/ Education: + 7+ years of experience in military operations, training development, or planning roles. + 3+ years of experience supporting a directorate-level or operations staff function (e.g., Battalion/Brigade/Division staff, J/G/S-3/5/7). + Active TS/SCI clearance and CI Polygraph (or willingness to obtain). + Demonstrated experience in military decision-making processes, training coordination, and operational planning cycles. + Strong skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with tools such as SharePoint, Task Management systems, or JOPES. + Bachelor’s Degree preferred; relevant military training or PME accepted in lieu of degree. + Excellent written and verbal communication skills; experience producing and presenting briefings to senior leaders. + Knowledge of Department of Defense (DoD) terminology, practices, and organizational structures. + Experience supporting Special Access Programs (SAP) or other sensitive operations. + Previous assignment in joint, interagency, or coalition environments. + Experience supporting operations in intelligence or national security organizations.