Operations Support Specialist - Freelance, Remote
Magic One
Operations Support Specialist - Freelance, Remote
Description\nAbout the Client
Our client is a full-service telecom contractor operating across multiple East Coast states, delivering fiber optics, outside plant maintenance, structured cabling, and utility construction projects. They partner with commercial and residential customers to plan, build, and maintain network infrastructure with a focus on quality, safety, and speed. With years of growth in the telecom field, they rely on robust operations support to keep projects on track and stakeholders aligned.
Why does this role exist?This role ensures the daily flow of telecom/field operations runs smoothly by coordinating work orders, maintaining clean, accurate records, and acting as a central communication hub among field supervisors, contractors, and internal teams. The company is scaling and needs a detail-oriented, dependable specialist to manage updates, reporting, invoicing support, and escalations so leaders have real-time visibility and crews can execute without blockers. The hire will strengthen process consistency, SLA performance, and documentation quality across regions and clients.
The Impact you’ll makeOperations Coordination\nTrack job/work order progress end-to-end and drive timely follow-ups to completion\nSurface blockers, coordinate resolutions, and escalate risks appropriately\nKeep office logs and job workflows organized and audit-ready\n\n
Data & Documentation Management\n\nMaintain accurate records in Airtable/Excel, including permits, inspections, photos/files\nEnsure documentation standards are met (naming, completeness, version control)\nPrepare and update checklists, trackers, and shared folders for easy access\n\n
Communication & Stakeholder Support\n\nManage day-to-day communications via email, MS Teams, and WhatsApp group chats\nProvide frequent status updates to field supervisors, contractors, and internal teams\nSupport scheduling, inspector coordination, and customer notifications as needed\n\n
Billing & Financial Workflows\n\nSend invoices, review/approve vendor invoices, and verify payments\nApply backcharges when appropriate and track billing exceptions\nReconcile job data with financial records to ensure accuracy\n\n
Quality, Safety, and Escalations\n\nReview inspection photos and verify field quality (e.g., depth/placement/utility avoidance)\nCoordinate repairs/mitigations, insurance/claims tracking, and safety-related issues\nLog incidents, maintain compliance documentation, and support SLA adherence\n\n
Reporting & Visibility\n\nCompile weekly operational reports (workflow status, SLA metrics, damages/issues)\nHighlight trends, risks, and recommendations for process improvement\nKeep leadership informed with concise summaries and data-driven insights\n
Skills, Knowledge and ExpertiseRequired:\n5+ years in operations or field service support within telecom, tech, or a closely related industry\nExcellent English communication skills (written and verbal) with proven stakeholder coordination\nStrong task/project tracking and documentation skills using Airtable and Excel\nHands-on experience supporting invoicing/billing workflows and vendor coordination\nAbility to work the 7 AM–3 PM ET shift with occasional flexibility between 7 AM–11 PM ET\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nTechnical: Airtable, Excel, Outlook, MS Office, MS Teams, WhatsApp; document control; basic billing/invoicing support; operational reporting; familiarity with field/OSP terminology and photo review for quality standards\nOperational: Exception handling, risk identification, escalation management, and SLA tracking\nSoft skills: Clear communicator, calm under pressure, dependable, highly organized, problem solver with sound judgment, collaborative and service-oriented\nYou should apply if...\nYou thrive in fast-paced, remote environments and take ownership from start to finish\nYou stay steady during escalations, communicate clearly, and resolve issues proactively\nYou value accuracy, accountability, and follow-through, and you’re motivated by continuous improvement\nYou’re a quick study who ramps up on tools and regional workflows efficiently\nYou’re committed to reliability and long-term collaboration with growing teams\n\nWhat to expect...
\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\n40 hours per week\n 7:00 AM - 3:00 PM ET (Occasional flexibility required, with possible shifts between 7 AM – 11 PM ET)\nCompensation:\n$7 per hour\nNo benefits package included\n
Benefits
Department: Support & Leadership
Employment Type: Full Time
Location: Global+
Reporting To: Client via Magic
Compensation: $7.00 / hour
Description\nAbout the Client
Our client is a full-service telecom contractor operating across multiple East Coast states, delivering fiber optics, outside plant maintenance, structured cabling, and utility construction projects. They partner with commercial and residential customers to plan, build, and maintain network infrastructure with a focus on quality, safety, and speed. With years of growth in the telecom field, they rely on robust operations support to keep projects on track and stakeholders aligned.
Why does this role exist?This role ensures the daily flow of telecom/field operations runs smoothly by coordinating work orders, maintaining clean, accurate records, and acting as a central communication hub among field supervisors, contractors, and internal teams. The company is scaling and needs a detail-oriented, dependable specialist to manage updates, reporting, invoicing support, and escalations so leaders have real-time visibility and crews can execute without blockers. The hire will strengthen process consistency, SLA performance, and documentation quality across regions and clients.
The Impact you’ll makeOperations Coordination\nTrack job/work order progress end-to-end and drive timely follow-ups to completion\nSurface blockers, coordinate resolutions, and escalate risks appropriately\nKeep office logs and job workflows organized and audit-ready\n\n
Data & Documentation Management\n\nMaintain accurate records in Airtable/Excel, including permits, inspections, photos/files\nEnsure documentation standards are met (naming, completeness, version control)\nPrepare and update checklists, trackers, and shared folders for easy access\n\n
Communication & Stakeholder Support\n\nManage day-to-day communications via email, MS Teams, and WhatsApp group chats\nProvide frequent status updates to field supervisors, contractors, and internal teams\nSupport scheduling, inspector coordination, and customer notifications as needed\n\n
Billing & Financial Workflows\n\nSend invoices, review/approve vendor invoices, and verify payments\nApply backcharges when appropriate and track billing exceptions\nReconcile job data with financial records to ensure accuracy\n\n
Quality, Safety, and Escalations\n\nReview inspection photos and verify field quality (e.g., depth/placement/utility avoidance)\nCoordinate repairs/mitigations, insurance/claims tracking, and safety-related issues\nLog incidents, maintain compliance documentation, and support SLA adherence\n\n
Reporting & Visibility\n\nCompile weekly operational reports (workflow status, SLA metrics, damages/issues)\nHighlight trends, risks, and recommendations for process improvement\nKeep leadership informed with concise summaries and data-driven insights\n
Skills, Knowledge and ExpertiseRequired:\n5+ years in operations or field service support within telecom, tech, or a closely related industry\nExcellent English communication skills (written and verbal) with proven stakeholder coordination\nStrong task/project tracking and documentation skills using Airtable and Excel\nHands-on experience supporting invoicing/billing workflows and vendor coordination\nAbility to work the 7 AM–3 PM ET shift with occasional flexibility between 7 AM–11 PM ET\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nTechnical: Airtable, Excel, Outlook, MS Office, MS Teams, WhatsApp; document control; basic billing/invoicing support; operational reporting; familiarity with field/OSP terminology and photo review for quality standards\nOperational: Exception handling, risk identification, escalation management, and SLA tracking\nSoft skills: Clear communicator, calm under pressure, dependable, highly organized, problem solver with sound judgment, collaborative and service-oriented\nYou should apply if...\nYou thrive in fast-paced, remote environments and take ownership from start to finish\nYou stay steady during escalations, communicate clearly, and resolve issues proactively\nYou value accuracy, accountability, and follow-through, and you’re motivated by continuous improvement\nYou’re a quick study who ramps up on tools and regional workflows efficiently\nYou’re committed to reliability and long-term collaboration with growing teams\n\nWhat to expect...
\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\n40 hours per week\n 7:00 AM - 3:00 PM ET (Occasional flexibility required, with possible shifts between 7 AM – 11 PM ET)\nCompensation:\n$7 per hour\nNo benefits package included\n
Benefits
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