The Operations Support Specialist role is to keep daily operations running with accuracy, speed, and service excellence. In this role, you’ll provide end-to-end support across logistics functions—tracking freight, supporting customers, maintaining safety compliance, and validating critical data. You’ll be the link between internal teams, carriers, and 3PL partners, ensuring shipments move seamlessly and customers get the service they expect.

Primary Job Functions

Tracking & Tracing

Manage shipment tracking through ADS systems, resolving discrepancies and providing real-time updates

Customer Service & Support

Deliver responsive customer service for furniture and 3PL operations Address inquiries, resolve issues, and keep communication flowing between stakeholders

Operational Administration

Validate operational data for accuracy across multiple systems Process Proof of Delivery (POD) documentation and research delivery disputes

Performance & Reporting

Monitor on-time performance (OTP) metrics Generate reports, highlight trends, and identify opportunities for improvement

Skills & Experience

Experience in logistics, supply chain, or transportation support roles Strong organizational skills with the ability to handle multiple priorities Excellent communication and problem-solving skills Tech-savvy with proficiency in logistics systems, data validation, and reporting tools Detail-driven with a focus on accuracy and follow-through