OneMain Financial is currently seeking qualified candidates to fill the open Operations Support Representative role in the INGO BillPay Support team in our London, KY Service Center. This position will provide administrative research and support when loan consolidation BillPay converts from electronic funding to funding with a central check.

In the Role

Review, research, and potentially request stop payment and reissue for central checks for bill consolidation that are not cashed by creditors within 15 days of loan origination.Maintain timely, concise, and supportive communication with partners through the Branch Network, Accounting, Treasury, and other Operations departments via e-mail, phone, or Teams meeting.Identify issues, irregularities, or anomalies with uncashed checks, payment errors, or consistent team member process errors, and escalate accounts or scenarios as needed.Document and report monthly data, volumes, and process completion to management.Completing Ad-Hoc reviews as assigned by management.Ensuring assigned tasks are completed in a timely and accurate manner.Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies.Maintaining a positive workplace environment.

Requirements:

High School Diploma or GED required; additional training preferred.1 (One) or more year(s) in financial servicesBasic knowledge of Microsoft Office

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

Health and wellbeing options for team members and their dependentsUp to 4% matching 401(k)Employee Stock Purchase Plan (10% share discount)Tuition reimbursementContinuing educationBonus eligiblePaid time offPaid volunteer time And more