The Operations Support Manager (OSM) is an operationally orientated individual in the Team Select Home Care (TSHC) Long Term Home Health Division. The OSM is responsible for ensuring processes are followed per company policy with both field and office staff. The OSM works closely with the Director of Operations (DO), Area Director of Operations (ADO) and/or Regional Director of Operations (RDO), clinical management team, and all support departments to provide supervision and direction to the internal staff in order to achieve the office’s financial/operational goals, objectives and standards of performance. This role is empowered to make critical decisions that impact staffing, customer relations and business outcomes.
Supervisory Responsibilities:
No Direct Reports
Duties/Responsibilities:
Leads and directs internal staff in order to achieve the office’s financial/operational goals, objectives and standards of performance
Responsible for ensuring accuracy in completion of payroll, shift verification, eligibility and authorizations
Partners strategically with the DO, ADO and the RDO to attain the agency goals regarding finances, staffing and operations
Manages and cultivates professional relationships with all internal and external customers and agencies
Ensures full compliance with all State, Federal, local, accrediting bodies and TSHC standards pertaining to staffing/intake, recruitment, screening, hiring process and retention
Responsible for providing effective management and relationship building skills
Develops and refines business acumen, leadership and all aspects of customer service for operational staff
Enforces adherence to the policies and procedures of Team Select and holds staff accountable for carrying out the duties and processes as outlined in TSHC directives/manuals
Makes informed decisions to address staffing efficiency and cost containment in accordance with company guidelines
Responsible for identifying and solving problems with initiative /good judgment to reach quality decisions
Oversees rapport with clients and employees and effectively promotes harmonious interpersonal relationships
Meets all deadlines on special projects as assigned
Maintains confidentiality of all employees, patient/client and company issues
Responsible for orientations and training of operational office staff
Partners with People Services Specialist (PSS) to oversee human resources compliance. Responsible for documentation and file integrity for HR processes
Champions the Compliance Plan; contributes to quality initiatives through the PI process
Performs strategic duties as assigned
Required Skills/Abilities/Knowledge:Demonstrated leadership capabilities in sales and operations
Achieves targeted goals and revenues
Excellent public relations ability, interpersonal skills, and professional telephone manner
Complies with accepted professional standards and practice with all associated governing agencies
Excellent organizational skills with attention to details and consistent follow-up
Excellent business decorum and appearance
Excellent computer skills
Education/Experience/Licenses/Certifications:
Bachelor’s degree in Business/Marketing/Communications/Provider Relations (preferred)
One to three years healthcare experience required
Physical Requirements:
“You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations.”
Requires the ability to write, dictate or use a keyboard to communicate directives
Utilizes proper body mechanics in multiple environments
Requires the ability to function in multiple environments
FLSA Status: Exempt
EEO Status: First/Mid-Level Officials and Managers
Medical, Dental, and Vision Insurance
Paid Time Off and Paid Sick Time
401(k)
Referral Program
Pay Range: $75,000 salary
Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.