Essential Duties and Responsibilities:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.
-Manage the OPWDD support line, assisting with general inquiries and scheduling needs Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience in a customer service environment.
-Some College-Call Center Experience-2+ years of experience in community outreach or working with individuals with developmental disabilities
Home Office Requirements
-Maximus provides company-issued computer equipment-Reliable high-speed internet service -Minimum 20 Mbps download speed (50 Mbps if sharing connection)-Minimum 5 Mbps upload speed EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.