Our client, a leading provider in the technology sector, is seeking an Operations Support Analyst/Engineer to join their team. As an Operations Support Analyst/Engineer, you will be part of the Collaboration Operations team supporting Unified Communications. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a collaborative mindset which will align successfully in the organization. **Job Title:** Operations Support Analyst/Engineer **Location:** Charlotte, NC or Kennesaw, GA or Pennington, NJ **Pay Range:** $70.24 per hour **What's the Job?** + Support the day-to-day operations of the Unified Communications collaboration environment. + Manage critical client escalations and oversee all production changes and infrastructure deployments. + Monitor, measure, and report on the performance of application services to ensure availability meets business demand. + Facilitate the resolution of problems throughout the information system lifecycle. + Collaborate with Architecture/Engineering peers for solution planning and complex troubleshooting. **What's Needed?** + 2 to 4+ years of experience with Microsoft Lync/Skype/Teams. + 3+ years of experience with Mattermost and Symphony. + 2+ years of experience with Microsoft PowerShell or Python scripting. + Solid understanding of Active Directory, SQL databases, and networking voice technologies. + ITIL Certification and a strong understanding of ITIL principles is a plus. **What's in it for me?** + Opportunity to work in a dynamic and collaborative environment. + Engage with cutting-edge technologies in Unified Communications. + Be part of a team that values continuous improvement and professional development. + Gain experience in a hybrid work model, balancing onsite and remote work. + Work with a diverse group of professionals and expand your network. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.