Job Title: Operations Support Analyst - Billingual Job Description Job Description Summary We are seeking a talented Operations Analyst to join our dynamic team. In this role, you will play a crucial part in optimizing our business processes, improving efficiency, and driving data-driven decision-making. You will work closely with various departments to identify opportunities for improvement, analyze complex data sets, and implement innovative solutions. **Responsibilities:** - Data Analysis: Collect, clean, and analyze large volumes of data to identify trends, patterns, and anomalies. - Process Improvement: - Evaluate existing processes, identify bottlenecks, and recommend solutions to streamline workflows and reduce costs. - Performance Metrics: Develop and track key performance indicators (KPIs) to measure operational efficiency and effectiveness. - Reporting: Create clear and concise reports, visualizations, and dashboards to communicate insights to stakeholders at all levels. - Problem-Solving: Utilize analytical and problem-solving skills to address operational challenges and propose innovative solutions. - Collaboration: Work closely with cross-functional teams to understand business requirements and implement process changes. - Project Management: Manage projects from initiation to completion, including planning, execution, and monitoring. - Automation: Explore opportunities to automate manual tasks and leverage technology to improve efficiency. Requirements + Work well under pressure and follow through on items to completion + Strong communication skills, both written and verbal + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables + Proficiency in Excel (int- advanced) + Experience in data analysis + English B2 + Willingness to work a flexible schedule Location: MEX Santiago de Querétaro - Prol. Bernardo Quintana Sur 302 Lt. 10 Fracc, piso 2, Centro Sur Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**