Job Overview:
Our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Job objectives and responsibilities:
• To assist with the day to day supervision of a team of technicians, sub-contractors and any other specialists attending the client's premises, to achieve the highest level of service to the buildings'
occupants in the most cost effective, technically competent and safe manner
• To provide support to the Contract Manager in the efficient use of labour and materials by co-ordinating all planned and reactive maintenance work across designated portfolio of premises
• To work with the Service Desk to ensure we carry out planned maintenance and reactive works as required within the contract SLA's & KPIs
• Work with stakeholders to ensure that all required certification is in place within the required timescales and remedials have been captured and actioned
• To ensure that all TBT/staff briefings are completed and certification of Engineers is in date and regularly checked
• To ensure that any Subcontractors are working to the highest safety standards.

Person Specification:
• Can demonstrate understanding and leading by example for health and safety. Understands the relevance of tool box talks and safe systems of working.
• Holds relevant professional qualifications (e.g. mechanical, electrical, building services, air conditioning/refrigeration) – minimum standard C&G level III or equivalent or has sound experience
working in a large FM environment
• Holds relevant Health & Safety qualifications. (Training will be provided where necessary)
• Previous LV Appointment preferable.
• Previous HV Appointment preferable (not essential)
• Understands the administration and application of a CAFFM system
• Able to understand and act on both verbal and written instructions/procedures
• Computer literate, with good understanding of Excell, Word essential.
• Flexibility over working hours (may be required to work evenings and weekends to ensure work is co-ordinated / completed), will be required to provide back up cover on the standby and call out duties as and when required. Will be required to be on the escalation rota.
• A minimum of 2 years previous Supervisory experience in a similar role required.
• Must be able to work collaboratively alongside the client on site.

Main duties:
• Ensure self and team carry out duties in accordance with all Health and Safety procedures, Codes of Practice and Statutory Regulations
• Work with Contract Manager to ensure operatives are adequately qualified and are Appointed Persons where necessary.
• Ensure all tasks are carried out to the highest standard of customer service and that work is completed on time, within budget and meets Service Level Agreements or Key Performance Indicators
• Undertake supervision, coaching, support and development for team members
• To carry out work in a safe and diligent manner.
• Ensure self and team comply with all Health and Safety policies and procedures.
• To attend and fully participate in training and MiReview activities as required.
• To undertake additional duties in line with capabilities as required
• To be part of the callout rota for out of hours 24/7 support.

Health and Safety responsibilities:
• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

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