First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Operations Supervisor – New Britain Schools

Salary: $65,000 – $72,000/year based on experience

Join First Student, North America’s largest school transportation provider, and make a direct impact on your community by helping ensure the daily success and safety of student transportation. We offer competitive pay, comprehensive training, and exceptional opportunities for career growth.

Why Work with First Student?

Competitive Salary: $65,000–$72,000/year, depending on experience

Career Advancement: Tremendous opportunities across North America

Supportive Environment: Positive, team-focused atmosphere

Security: Join a stable, reputable company serving over 2.5 billion passengers annually

Benefits Include:

Medical, dental, and vision insurance

401(k) with company contribution

Paid time off, holidays, and sick leave

Company-paid life insurance

Your Role as Operations Supervisor:

Supervise daily dispatch and driving operations to ensure safe and timely service

Coach, counsel, and train drivers and dispatchers to meet performance standards

Monitor trip performance, route start times, safety incidents, and overall service quality

Prepare and maintain daily operational reports and scheduling records

Respond to customer concerns and service issues in a professional manner

Support administrative needs including routing, payroll, training, and road supervision

May assist in recruiting and onboarding new drivers

What You'll Bring:

Experience: 1–3 years in transit or related transportation fields; prior driving and supervisory experience strongly preferred

Education: High school diploma or equivalent

License: Class B CDL required

Skills: Strong leadership, problem-solving, and communication skills

Technology: Comfortable using Microsoft Word, Excel, and transportation-related systems

Adaptability: Ability to supervise operations in both office and field environments

Join a Company That Cares:

At First Student, safety and customer service are always top priorities. We’re proud to offer a workplace that values diversity, teamwork, and personal development.

Ready to take your career to the next level in school transportation management? 

Apply now and become a key leader in our New Britain Schools team!

First Student is an Equal Opportunity Employer. Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.