Join Our Dynamic Team at DHL!

Operations Supervisor
Reports To: Station Manager
Location: Beautiful Cayman Islands

Are you ready to take your career to new heights? As an Operations Supervisor at DHL Cayman, you will be at the forefront of our mission to deliver excellence. In this pivotal position, you will lead and inspire a dedicated team, driving our operational success while ensuring we meet our ambitious goals. Your expertise will be crucial in enhancing our workflow, in fostering a collaborative environment, in mentoring team member to achieve their full potential and managing day-to-day activities across various line operations. If you are passionate about logistics, thrive in a fast-paced environment and are ready to make a significant impact, then join us in shaping the future of logistics in one of the most stunning locations on the planet!

What You'll Do:

- Lead with Purpose: Oversee the daily operations of DHL Express, ensuring we adhere to our high standards of compliance and excellence.
- Innovate and Implement: Collaborate on developing and implementing cutting-edge policies and procedures that enhance efficiency and safety within the department.
- Solve Problems Like a Pro: Work hand-in-hand with our Customer Service Team to tackle challenges head-on, from tracking missing parcels to finding effective solutions.
- Supervise and Inspire: Guide and mentor your team, allocating work, providing training, and resolving any issues that arise to foster a productive environment.
- Drive Performance: Motivate your team to achieve peak productivity and performance while managing key performance indices to ensure our operations thrive.
- Data-Driven Decisions: Provide insightful statistical and workload reports that help steer our operations in the right direction.
- Collaborate with Customs: Oversee interactions with Customs Authorities and the DHL Gateway and Import team, ensuring seamless operations.
- Adapt and Adjust: Part of strategic decision making based on industry trend and internal statistics, making necessary adjustments to keep us ahead of the competition.
- Support Leadership: Provide valuable advice and assistance to the Station Manager, contributing to strategic decision-making.
- Fleet Management: Ensure our vehicular fleet is maintained to the highest standards, both mechanically and administratively.
- Be Flexible: Embrace a variety of miscellaneous job-related duties as assigned, showcasing your versatility and commitment.
- Lead with Heart: Bring purpose to the company by spearheading volunteering activities. As a proud partner of Meals on Wheels, you will have the opportunity to engage your team in meaningful community service, making a positive impact in the lives of others. You will actively seek, lead and engage with other volunteering opportunities.

What You Bring to the Table:
- Experience: 3+ years in a supervisory role, preferably in the courier industry.
- Education: Secondary education degree in economy, business or logistic will be an advantage
- Leadership Skills: Strong ability to lead, inspire, and build cohesive teams.
- Challenge-Driven: A willingness to take on challenges and drive results.
- Performance-Oriented: Proven track record of delivering revenue and profit targets.
- Communication Skills: Excellent communication abilities that foster collaboration and customer focus.
- Team Builder: A knack for creating and nurturing high-performing teams.

Why Join Us?
At DHL, we believe in empowering our employees to reach their full potential. You’ll be part of a global community that values innovation, teamwork, and excellence. Plus, the breathtaking backdrop of the Cayman Islands makes every day at work feel like a vacation!

Ready to Make an Impact?
This job description is a reflection of the exciting opportunities that await you at DHL. What your future could look like? We are committed to your growth and success in an international global environment with one click access to DHL’s global career marketplace, and we can’t wait to welcome you to our team!