**Job Responsibilities:** * Coordinates routine service back-office tasks, including processing high-volume service orders and ensuring accurate entry into the system to facilitate efficient service delivery. * Handles customer inquiries and service requests, providing detailed information and resolving issues, or directing them to appropriate team members when necessary. * Develops familiarity with a wide range of tasks and procedures, executing tasks of dissimilar or varied nature, resolving varied problems using pre-defined standard operating procedures (SOPs). * Works under general supervision, executes support tasks according to clear instructions, procedures, and rules while seeking alternative solutions when deviations arise, within a defined set of options. * Assists in preparing detailed service reports by gathering and compiling data from multiple sources, ensuring that all information is accurate and submitted within the required timelines. * Assists in the administration of service contracts, including the monitoring of contract renewals, ensuring compliance with terms, and updating records in the management system. * Monitors and maintains the accuracy of the service database, regularly auditing entries for discrepancies, and making necessary updates to ensure data integrity. * Supports the implementation of new back-office systems or process improvements by participating in training, testing, and providing feedback to ensure successful integration. * Takes on additional administrative responsibilities such as managing inventory of office supplies, coordinating office maintenance, and ensuring that all back-office operations run smoothly and efficiently. **Minimum required Education:** High School Diploma, Vocational Education. **Preferred Skills:** * Troubleshooting * Microsoft Office * Data Entry * Documentation & Reporting * Administrative Support * Service Operations * Regulatory Compliance * Technical Support **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.