Position: Operations Specialist Salary: 45,000-53,000 Job Description: As an Operations Specialist, you are the bridge between the Customer Sales and Carrier Sales teams. You will work alongside the sales team and account management team in managing the daily operations of truckload brokerage unique customers. You will be responsible for organically growing customer accounts by providing world-class customer service and fostering meaningful relationships with customer contacts. As you begin your career with truckload brokerage, you will go through an extensive on-the-job training period where you will be under the guidance of our Operations Manager. During this time, you will learn industry best-practices, as well as the fundamental skills required to learn the brokerage industry from the ground-up, with the opportunity to advance your career as the company grows. Core Responsibilities & Duties: + Work internally with the Carrier Sales team to secure the best available transportation solutions for LiVe Logistics customers + Schedule all necessary pick-up and delivery appointments and communicate any issues throughout the duration of the shipment + Manage the load board for your assigned accounts to ensure world-class service is provided each day + Develop strong relationships with LiVe customer contacts and facilities to best understand their shipping needs and to organically grow customer accounts + Service accounts with professional urgency, proactively resolve issues, and strive for continuous improvement of operational efficiencies + Assist the Manager of Operations and the Account Management Team as needed + Other duties as assigned Job Requirements & Qualifications:  + Desire for career growth & strong work ethic + Outstanding customer service skills with internal and external clients + Strong written & verbal communication skills + Strong attention to detail + Ability to multitask and execute on responsibilities with urgency and precision + Make decisions with confidence and efficiency + Embrace our values: People, Culture, Relationships + Bachelor degree preferred + 1-2 years of Sales Operations or Customer service desired #FWRD3 #LI-Onsite Forward Air is an Equal Opportunity Employer About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication About the Team