At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Amazon is now driving its business growth up with its strong global supply chain capability. With the growing cross border business and team expansion, we are seeking for an Operation Manager to manage the global cross border operation node originated at China and South-East-Asia, which is one of the key initiatives in the whole global supply chain network. This role is under Amazon Global Logistics organization. We are looking for the talent with experiences and knowledge in cross border logistic industry, proven ability to manage and drive our operation partner and 3PL service providers to achieve or exceed the goal and the expectations, sufficient analytical / exceptional communication and project management skills, and good lean mindset to drive process improvement. This individual shall have a CAN-DO attitude and an ability to solve problems independently with ambiguities, obstacles and time bounded. Safety, Quality, Customer Experience and productivity/efficiency will be the areas that individuals always need to focus on.
As an Node Specialist, you will be responsible for managing operations at origin including:
1. Manage the day to day production with local warehouse service providers and other Amazon stakeholders, fix the issues quickly and effectively.
2. Manage the supplier (3PL) performance, define, build up and keep fine-tuning management mechanism to track and deep dive on any exceptions, take solid actions and standardize the process to make sure sustainable results can be delivered.
3. Design and set up realistic and stretching goal and KPI metrics, keep tracking and drive efficient actions.
4. Drive continuously improvement as process expert to help to improve overall supply chain efficiency.
5. Lead / coordinate programs / initiatives proactively with cross function team, and finally to support the customer experience improvements.