Overview

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

 

As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner.

 

This position supports the sales efforts of a branch team. A successful candidate will demonstrate:

Management Skills: Capable of managing and developing members on a team to ensure operational soundnessCustomer Service Skills: Demonstrates professionalism and empathy in customer interactionsAdaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the teamTeamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationshipsInfluence: Capable of building rapport with different personalities to drive positive resultsSales Skills: Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialistCommunication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

Operational oversight for a branch location, ensuring compliance with all branch operations policy and proceduresResearch and resolve transaction/cash discrepanciesHiring, supervision, and performance management of service line associatesProcessing transactions accurately and efficientlyFacilitating customer awareness and education of bank services, including digital banking capabilitiesAssists with the management of daily sales activity through branch staff coaching of prescribed sales activitiesIntroducing customers to other branch team members or bank partners who can provide solutions for their financial needs
Qualifications

Required Qualifications: Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management

Preferred Skills:1+ years of prior banking experience in an Operational role is highly preferred - either as an Operations Manager or Lead Teller1+ years of team leadership experience - this position will have direct reportsMust be highly organized and detail-orientedMust have knowledge of retail banking products and services. Prior experience as a Bank Teller or Universal Banker would be helpful. This position will assist with account openings, outreach calls, customer service, etc.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1