The Global Click to Ship team is responsible for ensuring seamless order fulfillment for Dropship Suppliers by acting as advocates for both suppliers and customers. This team is at the forefront of monitoring and addressing global supplier fulfillment issues by responding to supplier inquiries, coordinating with carriers, and working cross-functionally to resolve complex order issues. Through daily inbound support and communication, the team supports suppliers globally to achieve on-time, accurate deliveries and to enhance the end-to-end customer experience. What You'll Do: We Drive Results + Optimize Supplier Performance: Monitor key metrics to enhance supplier performance in critical areas, driving continuous improvement and supporting suppliers in delivering accurate, on-time orders at scale. + Identify & Solve Issues: Use real-time tickets and data insights to quickly detect and prioritize issues, collaborating with suppliers and internal stakeholders to implement effective solutions. + Execute Root Cause Analysis: Leverage internal tools to conduct root cause analysis, contributing to process improvements within the Click to Ship team. + Adapt to Challenges: Respond with agility to operational roadblocks, balancing quality with productivity to maintain standards under high volume. + Promote Tool Adoption: Encourage suppliers to adopt Wayfair’s technology solutions to streamline fulfillment processes and enhance overall supplier engagement. We Win Together + Collaborate Across Teams: Partner with internal teams to resolve supplier issues related to order integration, inventory management, shipping concerns and more. + Utilize Cross-Functional Resources: Use tools and data from various Wayfair departments to refine and optimize processes, helping to deliver a smooth experience for all stakeholders. + Provide Insight for Improvement: Share data-driven recommendations with leadership to help shape ongoing process enhancements and reporting structures. + Foster Team Expertise: Share your knowledge and best practices within the team, helping elevate collective performance and engagement. We Are Always Improving + Master Data & Tools: Become a subject matter expert on data and tools relevant to dropship operations, and leverage them to improve outcomes. + Innovate & Streamline: Identify and proactively surface bottlenecks or inefficiencies to your team lead, driving forward-thinking improvements that support team and company objectives. + Focus on Solutions: Embrace a solution-oriented mindset to provide immediate resolutions while also considering longer-term strategies for recurring issues. + Learn & Adapt: Approach challenges with a growth mindset, experimenting with new approaches and learning from outcomes to drive continuous improvement. + Look Beyond the Task: Take a proactive approach by thinking beyond immediate responsibilities to identify new opportunities that align with your individual and broader team goals in a cost-effective way. What you’ll need + Associate’s degree or equivalent military/work experience + Skill at time management and prioritization, working well under deadlines + Analytical, creative, and innovative approach to solving problems + Strong organization skills and attention to detail + Ability to work effectively with people in a cross-functional environment + Passion for solving complex business problems + Experience with collaborative G Suite tools or their Microsoft/Open Office equivalents + Desire to work hard and be challenged in a fast-paced environment + Preference for experience with: + Warehouse, logistics, and/or supply chain operations + Data + reporting tools (Excel, SQL, Google Data Studio) This role is ideal for a problem-solver who thrives in a dynamic environment, values cross-functional collaboration, and is passionate about improving processes to create a flawless experience for customers, suppliers, and internal teams alike. About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.