At JPMorganChase, you will have the opportunity to make a significant impact by balancing business objectives with customer-focused solutions. We offer a competitive salary, comprehensive benefits, and a supportive work environment that values diversity, integrity, and teamwork.

 

As a  Reconciliation Services Operations Specialist III within JPMorganChase, you will be responsible for ensuring daily production and Key Performance Indicators (KPI’s) are met. You will help delegate workflow, assist team members with complex issues, approve team member’s work, lead, motivate, and work with the supervisor on coaching team’s performance.  You will be responsible for making routine and complex business decisions that have both customer and financial impact.

 

 

Job Responsibilities:

Coordinate daily workflow and delegate tasks to team membersProvide training and necessary tools to ensure team successAssist in completing daily work to prevent losses due to absences or scheduling conflictsConduct quality assessments and provide timely feedback to team membersMonitor workflow and gather statistics for performance indicatorsMaintain accounts under clearing standards and ensure timely resolution of "aging" itemsAct as the first line of escalation for problems, identifying system issues and suggesting solutions

 

Required Qualifications, Capabilities, and Skills:

Previous reconciliation experience

Strong problem-solving skillsExcellent written and verbal communication skillsLeadership abilities and the capacity to motivate othersProficiency in PC and Microsoft suite of applicationsStrong research and problem-solving skillsHigh School diploma, some college, or equivalent experienceUnderstanding of accounting/reconciliation concepts and account transaction workflowPrevious banking center knowledge and management experience

 

Preferred Qualifications, Capabilities, and Skills:

 

Minimum 3 years of related bank operations, reconciliation, or account experience preferred