**Department Overview:** Wells Fargo US Home Lending Operations is on a mission to help more individuals and families, especially in minority communities achieve the dream of homeownership. As we enter an exciting growth phase, we’re building a powerhouse team in Manila to be part of our pioneer workforce to deliver exceptional service, drive innovation, and shape the future of Home Lending Operations in the Philippines. **About this role:** Wells Fargo is seeking to hire Operations Senior Manager (SVP) to be part of our Home Lending Operations. In this role, you will serve as one of the most senior leaders for Home Lending Operations in the Philippines, fostering a world-class culture, attracting top talent, shaping strategic direction, and driving execution across multiple operational functions to deliver best-in-class customer service. As a transformational leader, you must demonstrate strong relationship-building and negotiation skills with senior global business partners to champion premier customer experiences. Senior-level experience or exposure to global Change Management, Program Management, or Solutioning is preferred to support and advance our operational strategy. Exceptional communication, planning, and organizational skills are essential to thrive in a fast-paced, dynamic environment. Proven experience in building and scaling high-performing teams, designing workflows, and optimizing operational models. Ability to champion excellence in Customer Experience, Controls, and Profitability, with a focus on delivering measurable impact. **In this role, you will:** + Manage and develop teams of individual contributors and managers in roles with moderate work complexity and risk in the Operations functional area + Work with more experienced management to develop and execute business strategies + Identify and recommend opportunities for process improvement and risk control development within the Operations functional area + Develop and implement business unit strategies + Provide expertise for technical, operational and processing functions related to business unit + Determine appropriate strategy and actions of Operation management functional team to meet moderate to high risk deliverables + Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas + Collaborate and influence all levels of professionals including more experienced managers + Lead team to achieve objectives + Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes + Manage allocation of people and financial resources for Operations + Develop and guide a culture of talent development to meet business objectives and strategy **Required Qualifications:** + 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + 3+ years of management or leadership experience **Desired Qualifications:** + 6+ years of Lending experience with 5+ years of managing Credit Underwriting function at scale + 3+ years of people management experience + In depth understanding of Home Lending processes, Mortgage production: Origination, Applications, Processing, Underwriting, Closing and Funding + Candidate having underwriter credit authority in the past is preferred + College graduate + Amenable to work on US shift or night shift **Job Expectations:** + Manage and develop a team of multiple US Residential Underwriting, Processing, Closing teams while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility + Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives + Identify potential risks when implementing change along with developing mitigation strategies and plans + Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk + Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business + Develop and guide a culture of talent development to meet business objectives and strategy + Lead initiatives for HLO Retail Production team + Engage LOB partners at a strategic level for Underwriting and HLO Retail + Manage on-going account relationships + Conceptualize, agree and drive strategies to add value to the business + Provides leadership in the integration / implementation of programs / services / initiatives with cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting as necessary + Interacts with leadership and stakeholders in India and Stateside to establish strategic plans and objectives for program management + To build and structure a comprehensive organizational design + Handle critical and complex manufacturing tasks as part of the fulfillment transformation model + Provide insights and assist leaders in building effective process metrics + Manage Business Initiatives and series of programs associated with business strategies to obtain benefits and controls + Responsible for leading project teams and managing all activities in project life cycle across multiple departments within Retail Line of Business + Works with users to understand complex problems and focuses on bringing issues to resolution, escalating as necessary to meet timelines + Develops metrics and evaluates performance of processes, programs, and initiatives + Make decisions and resolve issues related to business operations under direction of the Underwriting management + Ability to understand data, identify gaps and generate timely alerts to reduce / eliminate gaps / risks + Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve underwriting conditions + Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process + Collaborate cross functionally with Underwriting, Processing, Closing & Sales teams for seamless communication and customer satisfaction **Posting End Date:** 29 Sep 2025 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-476935