Operations ROC Manager, Regional Operations Center, ROCaaS
Amazon.com
This will be a 9-month secondment position for internal candidates. The role will involve managing operational disruptions, driving operational excellence and maintaining Amazon's high standards for quality, safety, and productivity within the Regional Operations Center.
The role may also involve lead and developing a team of hourly associates as the program grows.
Key job responsibilities
• Manage, coach, and develop a team of 6+ associates (potential as the program grows)
• Manage operational disruptions
• Stakeholder Management
• Drive performance through data-driven decision making and metrics analysis
• Ensure compliance with safety policies and promote a safety-first culture
• Execute daily operations including staffing, scheduling, and workflow management
• Conduct performance reviews, provide feedback, and manage associate development
• Partner with HR on employee relations, hiring, and talent management
• Implement and maintain standard operating procedures
• Lead continuous improvement initiatives
• Support peak season planning and execution
About the team
This role sits within the ROCaaS (ROC as a Service) of the ATS org. Amazon can not deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centers equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.
The ROC team (Relay Operations Centre) is a world-class Command and Control Center capable of detecting and solving disruptions to the Amazon end-to-end supply chain before they ever impact our customers, shippers, carriers, drivers or our cost structure. More specifically with ROC, ROCaaS (ROC as a Service) is an organizational structure and service model offered to help non-ROC teams launch new programs and initiatives. ROCaaS provides the proximity to transportation business and the necessary organizational structure to enable these teams to "lift off" their new efforts.
The role may also involve lead and developing a team of hourly associates as the program grows.
Key job responsibilities
• Manage, coach, and develop a team of 6+ associates (potential as the program grows)
• Manage operational disruptions
• Stakeholder Management
• Drive performance through data-driven decision making and metrics analysis
• Ensure compliance with safety policies and promote a safety-first culture
• Execute daily operations including staffing, scheduling, and workflow management
• Conduct performance reviews, provide feedback, and manage associate development
• Partner with HR on employee relations, hiring, and talent management
• Implement and maintain standard operating procedures
• Lead continuous improvement initiatives
• Support peak season planning and execution
About the team
This role sits within the ROCaaS (ROC as a Service) of the ATS org. Amazon can not deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centers equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.
The ROC team (Relay Operations Centre) is a world-class Command and Control Center capable of detecting and solving disruptions to the Amazon end-to-end supply chain before they ever impact our customers, shippers, carriers, drivers or our cost structure. More specifically with ROC, ROCaaS (ROC as a Service) is an organizational structure and service model offered to help non-ROC teams launch new programs and initiatives. ROCaaS provides the proximity to transportation business and the necessary organizational structure to enable these teams to "lift off" their new efforts.
Confirmar seu email: Enviar Email
Todos os Empregos de Amazon.com