At 3P Heavy Bulky we are constantly innovating to deliver the best possible Customer Experience to the customers buying Heavy Bulky products such as fridges, sofas, and large screen TVs. The Seller Flex program enables Marketplace Selling Partners to offer Retail like high-quality experience whilst Amazon carrier manages end to end transportation. As we scale up this business, we want to create Operations structure to ensure that Selling Partners are well supported to meet Amazon standards so we deliver best in class delivery experience to our customers. In the Operations Specialist role, you will work to resolve both short-term operations issues as well as contribute to the long-term vision of the Program.

Base pay for this position starts from EUR 1800 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development

Key job responsibilities
- Become an expert on program operational challenges and drive continuous performance improvement while the business continues its rapid growth. Develop and document operations processes so we can scale the team learning as we grow the business
- Support internal partners, including sales and transportation in resolving complex sellers issues and escalations.
- Monitor operational performance of selling partners and provide coaching/training on operational best practice
- Report on daily, weekly, monthly operational KPIs and projects to senior leadership
- Work with internal business intelligence teams to build the tools we need to monitor Program Customer Experience and Delivery Performance
- Shift: 1:00 PM - 10:00 PM IST