**Activities Performed** + Commissioning & De-commissioning of security products such a Closed-Circuit Cameras etc that are installed at various retail stores across North-America and Global. + Conduct Audit & Compliance checks to ensure accuracy of data captured by the installed security products, by reviewing video-recordings. + Correct settings and configuration of New and Existing cameras, remotely. + Investigate and resolve data or account discrepancies + Escalate issues in a timely manner to a supervisor – when unable to resolve/ understand customer request/issues. + Demonstrate good interpersonal and customer relationship skills + Document all activities and actions required to successfully resolve customer issues. + Provide efficient and courteous service to customers at all times. + Apply in-depth knowledge of systems and operations in support of assigned customer group. **Required Experience and Qualification** + Open to work in 24 x 7 environment, specially US shifts + 6+ months of experience in a customer service role - ability to understand customer request and apply a logical thought process to find a solution. + 6+ months of experience using Windows PC applications, including MS Office, which require use of keyboard, screen navigation and awareness of internet. + Strong attention to detail, time management and organizational skills. + Ability to communicate (oral and written) effectively to exchange information with our client. + Graduate, in any stream + Should be working from Delhi NCR region in current WFH situation **Typical Years of Experience** • Typically requires 1-3 years relevant experience. Required schedule availability for this position is Monday-Friday (11:00am to 09:00pm IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.