Canteen **Salary:** $70,304 - $80,000 /year **Other Forms of Compensation:** Yearly Bonus Opportunity **_Growth. Opportunity. Excellence._** **_Canteen_** brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our _growth._ Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the _opportunity_ and innovation. Together, we’ll continue to transform our industry. **_Come grow with us. We are Canteen._**   **Job Summary** The Operational Process Manager supports Canteen’s Micro-Market, Vending, and Refreshment Services operations by driving process standardization, inventory optimization, inventory auditing and project management. This role partners closely with District General Manager, Warehouse Managers, and Operational Managers to improve profitability, service consistency, and client satisfaction across multi-site operations. **Key Responsibilities** **Route & Field Operations Optimization** • Inventory audits and corrections, Planogram analysis and adjustments, improving profitability and efficiency and reduce cost-to-serve. • Develop standardized best practices SOPs for back of house weekly/monthly practices. • Support implementation of route optimization tools and technology platforms. • Monitor service compliance, fill rates, and in-stock performance. **Inventory & Supply Chain Process Management** • Improve route and inventory audits. • Reduce shrink, spoilage, and obsolete inventory through improved forecasting and inventory controls. • Partner with Supply Chain to optimize SKU assortment and category performance. • Drive consistency in Micro-Market planograms and vending product standards. **Micro-Market Execution & Merchandising** • Ensure compliance with pricing, signage, and project execution. • Support rollout of new market concepts, equipment upgrades, and technology enhancements. • Monitor cashless payment system performance and reconciliation processes. **Data & Performance Management** • Track KPIs such as route profitability, spoilage, shrink, labor efficiency, sales per stop, and service frequency compliance. • Develop actionable dashboards to support district-level decision making. • Identify underperforming routes and recommend corrective actions. Continuous Improvement & Change Management • Lead Lean and process improvement initiatives across branch operations. • Support new business openings, acquisitions, and operational transitions. • Develop training materials and process documentation (SOPs). • Partner with leadership to drive adoption of new operational standards. **Compliance & Risk Management** • Ensure adherence to food safety, safety protocols, and Compass standards. • Support audit readiness and corrective action implementation. • Monitor cash accountability and loss prevention procedures. **Qualifications Required** • Bachelor’s degree in Business, Operations, Supply Chain, or related field (or equivalent experience). • 5+ years in route-based, vending, or distribution operations. • Strong understanding of warehouse-to-route workflows. • Advanced Excel skills and experience working with operational dashboards. • Proven ability to manage cross-functional initiatives. **Preferred** • Experience in Micro-Market, Vending, or Office Coffee/Refreshment Services. • Lean or Six Sigma certification. • Inventory management systems, or POS platforms. • Knowledge of P&L management in multi-site environments. **Core Competencies** • Inventory management and shrink control • Field leadership influence • Operational scalability • Change management • Financial and analytical acumen • Client-focused mindset **Work Environment** Branch-based role supporting warehouses, client locations, and district operations. No travel requirements. Fast-paced, operational environment. **Apply to Canteen today!** _Canteen is a member of Compass Group USA_ **Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)** **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.** Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. **Associates at Canteen** **are offered many fantastic benefits.** + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Canteen.pdf) or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Canteen.pdf **Req ID: 1507725** Canteen Leticia Pinon