**Job Details** **Join The Western Region Operations Performance Team as an Operations Performance Specialist -- supporting our Sales and Service Performance Managers and 65 automotive dealerships.** **Operations Performance Specialist** The ideal candidate for this early to intermediate career opportunity will be seeking a growth opportunity in automotive operations, training, consulting, and systems/process performance. In this role, you'll conduct in-depth analysis of sales and service performance metrics, identify opportunities for process improvements, and execute actionable items. **Key Responsibilities** **Training & Business Consulting** + Train team members on system usage and best practices + Support initiatives that directly impact sales and service performance and retention **Process Improvement & Optimization** + Support process initiatives and identify opportunities for operational efficiencies + Own special projects that drive organizational growth and efficiency **Performance Analysis & Reporting** + Support analysis of metrics and data to identify trends and strategic opportunities + Own the creation and delivery of required performance reports to leadership **Data Management & Systems Support** + Ensure data integrity and accuracy across CRM and CDP systems + Support implementation of new tools and technologies across the organization + Support system integrations and automation implementations **Required Qualifications** **Education & Experience** + Bachelor's degree in Business Administration, Operations Management, Data Analytics, Economics, Finance, or related field - preferred + 0-2 years of relevant experience in dealership operations, business operations, analytics, or training/consulting + Strong performance with relevancy to statistics, business analysis, or operations **Technical Skills** + Proficiency in Microsoft Excel, PowerPoint, and data analysis tools + Experience with data visualization platforms (Tableau, Power BI, or similar) + Working knowledge of CRM systems + Understanding of dealership processes, methodologies, and performance metrics + Familiarity with business intelligence and reporting tools **Core Competencies** + Leadership mindset with strong interpersonal and relationship-building skills + Strong analytical and critical thinking skills with ability to translate data into actionable insights + Excellent attention to detail and commitment to data accuracy and integrity + Outstanding written and verbal communication skills with ability to present to executives + Proven ability to work independently and manage multiple complex projects simultaneously + Adaptability and continuous learning orientation in a fast-paced, evolving environment + Problem-solving approach with focus on innovative solutions and process improvements Req Number: 33181 Position Code: 782807 Type: Full-time Dealership: Arizona Management Company Location Address: 7015 East Chauncey Lane **EEO Statement** The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.