The Operations Performance Analyst drives operational effectiveness through advanced analysis, performance reporting, and insight generation. This role supports enterprise operational strategy and continuous improvement by identifying performance gaps, improving transparency, and strengthening how results are measured and communicated. Partnering across business and technology teams, the analyst helps improve productivity, accountability, and profitability while enabling the organization to adapt to evolving business needs.

In the Role

Analyze operational performance and develop metrics, dashboards, and analytical frameworksTranslate complex data into clear, actionable insights for operational and business leadersIdentify opportunities to improve efficiency, resource utilization, and execution qualitySupport workflow mapping, requirements definition, and gap analysis for improvement initiativesBuild and maintain dashboards, performance trackers, and reporting for pilots and programsSupport business-case development by defining assumptions, drivers, and performance impactsPrepare executive-ready presentations and materials that communicate insights and progressPartner cross-functionally with business, operations, and technology teamsSupport issue resolution through structured problem-solving and analytical thinkingDeliver ad hoc analysis, due diligence, and project support as needed

Requirements

3-5 years of experience in business analytics, operations analysis, or operational performanceBachelor’s degree requiredStrong experience working with operational and performance metricsAdvanced Excel skills; strong PowerPoint proficiencyStrong analytical, problem-solving, and critical-thinking abilitiesAbility to manage multiple priorities and meet deadlinesExcellent written, verbal, and presentation skills

Preferred:

Financial services experienceFamiliarity with operational, financial, and productivity metricsExperience supporting dashboards, executive reporting, or performance reviewsStrong stakeholder partnership and collaboration skillsEnterprise mindset with the ability to connect analysis to business outcomesExperience supporting transformation initiatives or pilotsProject management experience or strong execution discipline

Location: Hybrid in Wilmington, DE  

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

Health and well-being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurancesUp to 4% matching 401(k)  Employee Stock Purchase Plan (10% share discount)  Tuition reimbursement  Paid time off (15 days’ vacation per year, prorated based on start date)Paid sick leave as determined by state or local ordinance, prorated based on start date11 Paid holidays (including 4 floating holidays per year, based on start date)

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